Convention Services Supervisor

HEI Hotels and Resorts•Old Greenwich, CT

5d•Onsite

About The Position

The Convention Services Supervisor assists the Banquet Manager in preparing for banquet guests and ensuring a positive guest experience. The role involves setting up, maintaining, and breaking down meeting rooms and ballrooms according to guest specifications, and keeping rooms clean and ready for upcoming functions. It requires continuous physical activity, including moving heavy and awkward equipment, and flexible availability for primarily afternoon/evening shifts as well as morning shifts, weekends, and holidays.

Requirements

Knowledge of meeting-room equipment and setup styles, including different table configurations.
Ability to lift and move tables, chairs, and podiums weighing up to 100 pounds through a crowded room, with or without reasonable accommodation.
Ability to perform continuous physical activity throughout the shift for room setup and breakdown, with or without reasonable accommodation.
Ability to grasp, lift, carry, move, or push goods on a hand cart or truck weighing up to 500 pounds, with or without reasonable accommodation.
Ability to stand for long periods, with or without reasonable accommodation.
Effective verbal and written communication skills.
Ability to adapt communication style for different audiences, including supervisors, coworkers, and the public.
Availability for flexible AM/PM scheduling, weekends, and holidays.

Responsibilities

Communicate with the supervisor throughout the shift to stay informed about the work.
Set up meeting rooms to guest specifications, transporting staging, tables, chairs, dance floors, and other materials from storage.
Supply and replenish meeting rooms with clean glasses and fresh water.
Break down meeting rooms after meetings and return equipment to storage so rooms can be reset for the next function.
Maintain the established cleaning schedule for meeting rooms and ballrooms.
Follow attendance rules and maintain regular availability.
Perform other job-related duties as assigned.