Convention Services Supervisor

HEI Hotels & Resorts•Old Greenwich, CT

7d•Onsite

About The Position

The Convention Services Supervisor assists the Banquet Manager in preparing for banquet guests and ensuring a positive guest experience. The role sets up, maintains, and breaks down meeting rooms and ballrooms according to guest specifications, while communicating with a supervisor throughout the shift. It involves continuous physical activity and requires flexible scheduling, with shifts primarily scheduled for the afternoon and availability for morning, afternoon, holiday, and weekend work.

Requirements

Knowledge of equipment and setup styles used in meeting rooms, including different table types and configurations.
Ability to lift and move multiple tables, chairs, and podiums weighing up to 100 pounds, with or without reasonable accommodation.
Ability to perform considerable physical activity continuously throughout the shift for room setup and breakdown, with or without reasonable accommodation.
Ability to grasp, lift, carry, move, or push goods on a hand cart or truck weighing up to 500 pounds, with or without reasonable accommodation.
Ability to stand for long periods, with or without reasonable accommodation.
Effective verbal and written communication skills, including the ability to adapt communication style to supervisors, coworkers, and the public.
Flexible scheduling and availability for morning, afternoon, holiday, and weekend shifts.

Responsibilities

Communicate with the supervisor throughout the shift to stay informed about the work.
Set up meeting rooms to guest specifications, transporting staging, tables, chairs, dance floors, and other materials from storage.
Supply and replenish meeting rooms with clean glasses and fresh water.
Break down meeting rooms after events and return materials to storage so rooms can be reset.
Maintain the established cleaning schedule for meeting rooms and ballrooms.
Comply with attendance rules and maintain regular availability.
Perform other job-related duties as assigned.