Manager, Content Factory - Operations + Personalization

Jazz Pharmaceuticals•US - Home-Based - PA, PA

1d•$128,000 - $192,000•Hybrid

About The Position

Jazz Pharmaceuticals is a global biopharma company focused on innovating to transform the lives of patients and their families by developing life-changing medicines for serious diseases with limited or no therapeutic options. The company has a diverse portfolio including therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Jazz is headquartered in Dublin, Ireland, with global R&D, manufacturing, and employee presence. The Manager, Content Factory (Operations + Personalization) role is responsible for driving the end-to-end execution of the centralized content operating model. This includes efficient content intake, production, localization, and deployment across Franchise, Market Access, and Medical Affairs. The role ensures content is modular, reusable, and personalization-ready for scalable omnichannel execution. It involves close collaboration with brands, agencies, and cross-functional teams to deliver high-quality, compliant assets aligned with CX standards and ways of working. This position reports to the Content Development & Deployment Suite Lead and partners with the Content Factory Lead and Content Factory (Librarian) to ensure the team consistently delivers business value through strong partnership and execution.

Requirements

Strong experience managing end-to-end content operations in an omnichannel environment.
Expertise in modular content design, personalization, and content reuse strategies.
Experience working with DAM, CMS, and content supply chain tools.
Familiarity with GenAI-enabled content creation and tagging approaches.
Ability to operate within a capability-enabled, standardized operating model.
Cross functional Matrix Collaboration – Ability to work fluidly across teams and reporting lines respecting SME, coordinating shared work, ensuring progress even when accountability is distributed – supporting decisions with professional alignment and focus on collective success. Deeply understands and values unique capabilities and perspectives of diverse functions.
Accountability & Ownership – Ability to take responsibility for individual commitments while contributing to shared accountability, ensuring progress through proactive action and alignment with team goals.
Critical Thinking – Ability to assess a range of inputs objectively, challenge assumptions with curiosity, and generate sound, forward‑looking judgments that improve decisions.
Systems Thinking – Ability to understand how actions create upstream and downstream effects across the organization, seeing patterns and interdependencies to improve the whole ecosystem, not just individual parts.
Continuous Improvement – Ability to regularly improve processes/capabilities through reflection and iteration, generates new options and approaches when constraints exist, growth mindset, challenges status quo.
Bachelor’s degree in business, healthcare, technology, or related field.
5+ years of experience in content standards, digital asset management platforms, content management systems, and modular content frameworks within a pharmaceutical organization.
Demonstrated experience leading teams that include Managers or Senior Managers, with accountability for team performance, development, and outcomes.

Nice To Haves

Advanced degree (MBA or relevant graduate degree) preferred.
Experience in healthcare, pharmaceutical, or other highly regulated industries preferred.
Experience working in rare disease or specialty brands, with strong understanding of unique stakeholder dynamics.

Responsibilities

Support execution of the end-to-end content lifecycle across Franchise, Market Access, and Medical Affairs content.
Help operationalize the Content Factory model, including intake, prioritization, localization, adaptation, and deployment across brands and channels.
Translate brand and engagement requirements into modular, reusable content and personalized variants for use in omnichannel execution.
Coordinate execution across content creators, agencies, MLR, and deployment teams to ensure timely and compliant delivery.
Support agency execution to ensure assets meet omnichannel, personalization, and platform requirements.
Assist in enabling content personalization at scale, including supporting tagging, modular assembly, and GenAI-enabled derivative content creation.
Identify execution bottlenecks and optimization opportunities; drive continuous improvement in speed, quality, and reuse.
Leverage content performance insights to inform optimization and content investment decisions.
Partner with Campaign Orchestration and Customer Engagement, Events and Meetings teams to align content to journeys, channels, and targeting strategies.
Work closely with MLR Ops to ensure smooth, compliant review and approval workflows.
Coordinate with global capability teams (DAM, content tools, GenAI) to adopt and optimize platforms and workflows.