Manager, Connected Service

The Aspen Institute•Washington, DC

13d•Hybrid

About The Position

The Aspen Institute’s Weave: The Social Fabric Project is seeking a relationship-driven Manager, Connected Service to lead workstreams that use service and volunteering to build relationships, reduce social isolation, strengthen trust, and foster community belonging. The role reports directly to the Managing Director and is responsible for turning an established program framework into operational implementation across partners and locations. The Manager will lead the Social Prescription Initiative, a collaboration among Weave, the Aspen Institute’s Health, Medicine and Society Program, and Johns Hopkins University healthcare teams. The initiative will connect socially isolated adults age 65 and older in Louisville, Kentucky, and Miami-Dade, Florida, with local volunteer opportunities designed to prioritize social connection. The Manager will coordinate partners, recruit and support community organizations, oversee data collection and evaluation activities, and work with the communications team to develop impact stories. The Manager will also oversee the Connected Service Network partnership with Better Impact, a volunteer management software company. Responsibilities include managing the partnership and portal work, supporting platform quality and usability, helping test AI-driven approaches to identifying Connected Service opportunities, and co-leading quarterly virtual sector convenings. The role will also contribute to expanding Connected Service training and adoption, sharing findings across sectors, and representing Weave in national forums. The salary range is $98,000–$105,000. Under the Aspen Institute’s Reimagining Work policy, the Manager is expected to work in person with colleagues at least 40% of the time from the Washington, D.C. office, with flexibility to work remotely for the remaining time. Travel of up to 15% is required for site visits, partner convenings, and stakeholder meetings.

Requirements

At least 5 years of progressive project or program management experience, preferably in a national nonprofit, community health, civic engagement, or social-impact organization.
Ability to translate high-level program frameworks into actionable operational plans, multi-site workflows, and complex project timelines.
Ability to understand how program workflows, community partner capacity, data pipelines, and end-user experiences intersect.
Familiarity with program evaluation methods, quantitative and qualitative data collection protocols, and collaboration with research or evaluation teams.
Hands-on experience with project management software; Asana is preferred.
Experience with client or volunteer databases.
Proficiency with Microsoft Office Suite and Google Workspace.
Willingness and ability to travel up to 15% for site visits, partner convenings, and stakeholder meetings in target markets.
Commitment to Weave’s mission of strengthening social fabric and restoring social trust.
Ability to engage partners with empathy, active listening, warmth, and inclusivity.
Ability to navigate ambiguity, refine processes in real time, and collaboratively troubleshoot implementation challenges.

Nice To Haves

Experience in volunteer management.
Background in training, cohort facilitation, or providing technical assistance to nonprofit staff.
Bilingual capability in English and Spanish.

Responsibilities

Lead day-to-day coordination among Weave, the Health, Medicine and Society Program, and Johns Hopkins University for the Social Prescription Initiative.
Translate the program framework into operational plans and execution, supporting partner alignment, compliance, and deliverables.
Recruit, vet, and onboard 15–20 community-based organizations in each pilot market: Louisville, Kentucky, and Miami-Dade, Florida.
Guide participating community organization teams through Weave’s Connected Service training curriculum.
Coach community organization staff, facilitate local peer-learning cohorts, and troubleshoot referral pathways, participant journeys, and volunteer retention strategies.
Coordinate with research partners on baseline, 3-, 6-, and 12-month data collection and track program metrics, participant uptake, and volunteer retention.
Work with Weave’s communications team to develop impact stories from patients, clinicians, and community organizations.
Manage Weave’s partnership with Better Impact and guide a learning, testing, and training agenda, including testing AI-driven approaches to tagging Connected Service opportunities.
Oversee the Connected Service Network portal’s technical soundness, usability, and effectiveness for volunteers.
Co-design and co-facilitate quarterly virtual convenings with Better Impact to share data, research trends, and field insights.
Identify and implement opportunities to integrate Connected Service principles and training into Better Impact’s broader client network.
Identify and evaluate opportunities to expand Connected Service frameworks into new markets and sectors.
Develop ways to synthesize and share Connected Service findings with partners in volunteer management, bridging and belonging, research, public health, and philanthropy.
Represent Weave as a domain expert and public spokesperson at national forums, conferences, and webinars focused on social connection, civic engagement, and service or volunteerism.