Manager, Community - BioShock Franchise

2K•Los Angeles, CA

2d•$103,700 - $153,500•Hybrid

About The Position

2K is seeking a Manager, Community Relations to lead community management strategy and execution for the BioShock franchise, primarily across Steam, Discord, and Reddit. The role serves as the voice of the community and player advocate, working closely with Development and 2K Global Marketing to build and engage communities and bring player feedback into decisions that improve game experiences. The position builds and maintains community channels, uses social listening and analytics tools to understand player needs, and regularly reports insights to product marketing and development teams. It also partners with internal stakeholders and external agencies on community programs, creator opportunities, moderation guidance, player-response messaging, and marketing activations aligned with title go-to-market strategies. The role reports to the Senior Manager, Community Relations. The preferred candidate is passionate about narrative, single-player games and intimately familiar with the BioShock franchise. The position is expected to work in the Los Angeles office three days per week, Tuesday through Thursday.

Requirements

4–6 years of comparable digital community-building and/or social experience in gaming, media, or entertainment.
Knowledge, experience, and passion for engaging and growing core entertainment communities and building relationships that create long-term fans.
Deep understanding of community management platforms and the creator and influencer ecosystem, especially Steam, Reddit, Twitch, YouTube, and Discord.
Extensive knowledge of analytical tools such as LevelUp, Radarly, Discord analytics, Tubular, and Sprinklr, and experience using them to create reports and feedback processes for cross-functional teams.
Collaborative approach and ability to contribute creative, innovative ideas for engaging and growing communities.
Outgoing, intellectually curious, and proactive in building relationships.
Willingness to take a hands-on approach and get work done.
Highly organized, timely, and communicative.
Extensive knowledge of the video game landscape, including specific knowledge of the BioShock franchise.
Ability to aggregate, synthesize, and analyze data and communicate key learnings across functions.
Ability to work in the Los Angeles office three days per week, Tuesday through Thursday.
Must be legally authorized to work in the United States without current or future employer sponsorship.

Responsibilities

Engage with players and build relationships across Steam, Discord, Reddit, and other community platforms.
Partner with 2K Brand, Social, Influencer, Communications, and Development teams to advocate for players and improve game experiences.
Create and maintain feedback loops for title communities and identify ways to elevate player needs to 2K Marketing teams and studio stakeholders.
Use analytics and social listening tools to identify and quantify player needs, and produce regular reports for marketing and development teams.
Assist marketing, social, and communications teams with coordinating and executing development team marketing requests.
Work with external agencies to develop player-response messaging plans and moderation guides, particularly for Discord and Steam reviews and forums.
Collaborate with publishing partners and the studio to define community growth strategies across communities and platforms.
Develop and execute community programs that celebrate and promote fans, engage existing advocates, and attract new community members.
Identify creator opportunities that can engage and grow communities.
Align community activations with the master go-to-market strategies for titles.
Develop community engagement and growth metrics using sentiment and conversation-listening tools, and provide regular performance analysis and reporting on player sentiment and needs.

Benefits

Medical, dental, vision, and basic life insurance coverage.
14 paid holidays per calendar year.
Paid vacation time of 15 to 25 days per calendar year or eligibility to participate in the discretionary time off program.
Up to 10 paid sick days per calendar year.
Paid parental and compassionate leave.
Mental health and other wellness support programs.
Family planning support through Maven.
Commuter benefits.
Reimbursements for fitness-related expenses.
Eligibility to participate in the 401(k) plan.
Employee Stock Purchase Program eligibility.
The total compensation package may include a bonus and/or equity awards.