Manager, Community - BioShock Franchise

2K • Los Angeles, CA

2d • Hybrid

About The Position

2K is seeking a Manager, Community to lead community management vision, strategy, and execution for the BioShock franchise, with a primary focus on Steam, Discord, and Reddit. This role serves as the voice of the community and player advocate, partnering with development and 2K Global Marketing teams to build and maintain community channels, understand player needs, and promote player-first improvements in and around the game. The position reports to the Senior Manager, Community Relations. The ideal candidate is a gaming enthusiast with a passion for narrative-driven, single-player games and intimate familiarity with the BioShock franchise. The role is ideally based in the Los Angeles office three days per week, Tuesday through Thursday.

The Manager, Community builds relationships with players, maintains feedback loops, and uses social listening and analytics to identify, quantify, and report on community needs and sentiment. The role also works across publishing, marketing, communications, development, and external agency partners to deliver community programs, messaging plans, moderation guidance, and activations that support title go-to-market strategies and grow fan communities.

Requirements

• 4–6 years of experience in a comparable digital community-building and/or social role within gaming, media, or entertainment.
• Knowledge, experience, and passion for engaging and growing entertainment communities and building relationships that create long-term fans.
• Deep understanding of community management platform nuances and the creator and influencer ecosystem, especially Steam, Reddit, Twitch, YouTube, and Discord.
• Extensive knowledge of analytics tools, including LevelUp, Radarly, Discord analytics, Tubular, and Sprinklr, and experience using them to create reports and feedback processes.
• Strong collaboration skills and the ability to contribute creative, innovative ideas for engaging and growing communities.
• Outgoing, intellectually curious, and proactive in building relationships.
• Willingness to take a hands-on approach and get work done.
• Highly organized, timely, and communicative.
• Extensive knowledge of the video game landscape, including specific knowledge of the BioShock franchise.
• Ability to aggregate, synthesize, and analyze data and communicate key learnings across teams.
• Legally authorized to work in the United States without current or future employer visa sponsorship.

Responsibilities

• Engage with players and build relationships across Steam, Discord, Reddit, and other community platforms.
• Partner with brand, social, influencer, communications, and development teams to advocate for players and help improve game experiences.
• Create and maintain feedback loops for title communities and promote player needs to 2K Marketing teams and studio stakeholders.
• Use analytics and social listening tools to identify and quantify player needs and create regular reports for marketing and development teams.
• Assist marketing, social, and communications teams with coordinating and executing development team marketing requests.
• Work with external agencies to develop player response messaging plans and moderation guides, primarily for Discord and Steam reviews and forums.
• Collaborate with cross-functional publishing partners to define community growth strategies across the studio portfolio and relevant platforms.
• Develop and execute community programs that celebrate and promote fans, encourage existing advocates, and attract new community members.
• Identify creator opportunities that can engage and grow communities.
• Align community activations with title go-to-market strategies.
• Develop community engagement and growth metrics and provide regular performance analysis and reporting on player sentiment, needs, and wants.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Basic life insurance
• 14 paid holidays per calendar year
• Paid vacation time of 15 to 25 days per calendar year or eligibility for the company's discretionary time off program
• Up to 10 paid sick days per calendar year
• Paid parental and compassionate leave
• Mental health and other wellness support programs
• Family planning support through Maven
• Commuter benefits
• Reimbursements for fitness-related expenses
• Eligibility to participate in the 401(k) plan
• Eligibility to participate in the Employee Stock Purchase Program
• Potential bonus and/or equity awards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed