Manager, Community Outreach and Testing

TRILLIUM HEALTH INC•City of Rochester, NY

4d•$60,000 - $80,000

About The Position

The Manager, Community Outreach and Testing provides strategic, operational, and administrative leadership for assigned programs and services. The role is accountable for program performance, staff leadership, quality improvement, grant and fiscal accountability, community partnerships, and achievement of organizational goals. The manager collaborates across departments to ensure services are accessible, effective, compliant, data-driven, and aligned with the organization's mission, strategic priorities, and commitment to health equity. The position oversees community-based testing, education, and outreach programs related to sexual health and sexual health disparities. The manager completes training to provide testing, coordinates quality assurance for HIV, STI, and HCV testing programs, ensures compliance with relevant state and funder requirements, and develops approaches to reduce health disparities and link clients to health care and supportive services. The role also monitors operational needs for outreach locations, vehicles, and program supplies, and serves as a member of the organization's leadership team.

Requirements

High school diploma or GED required.
At least five years of experience in public health, community prevention, outreach services, health education, harm reduction, HIV/STI/HCV prevention, or related human services programs.
At least three years of experience leading teams, programs, or community-based services.
Ability to stand, sit, walk, use hands to finger, handle, or feel, reach with hands and arms, talk, and hear.
Occasionally stoop, bend, and lift or move up to 25 pounds.
Vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Bachelor's degree in Public Health, Health Education, Social Work, Human Services, Healthcare Administration, or a related field.
An equivalent combination of education and experience may be considered.

Responsibilities

Provide leadership, direction, and oversight for assigned programs and services.
Partner with departmental and organizational leadership to develop and implement strategic initiatives.
Lead program planning, implementation, growth, and evaluation, ensuring activities align with organizational priorities and strategic goals.
Oversee day-to-day operations of assigned programs and/or locations, including workflows, staffing plans, scheduling, and resource allocation.
Monitor program performance, address operational challenges, and maintain policies, procedures, and operational standards.
Ensure services are client-centered, equitable, and responsive to community needs.
Recruit, hire, onboard, supervise, coach, evaluate, and develop assigned staff; foster engagement, accountability, professional growth, succession planning, and workforce development.
Manage program budgets with division leadership and Finance; monitor expenditures and ensure responsible stewardship of resources.
Oversee grant deliverables, compliance requirements, funder expectations, sustainable funding strategies, and timely and accurate required reporting.
Establish and monitor performance metrics; ensure compliance with federal, state, local, funder, and organizational requirements.
Lead quality assurance and continuous quality improvement; review and analyze operational and outcome data to guide decisions.
Support program audits, monitoring visits, and accreditation activities as applicable.
Develop and maintain relationships with community organizations, government agencies, healthcare providers, and other stakeholders.
Represent the organization at community meetings, coalitions, conferences, and advisory groups; promote services and strengthen referral networks.
Support community engagement and ensure community voice informs service delivery.
Oversee community-based testing, education, and outreach programs related to sexual health and sexual health disparities.
Complete training to provide testing and coordinate quality assurance for HIV, STI, and HCV testing programs.
Develop approaches to reduce health disparities among people at risk for HIV, HCV, and other sexually transmitted infections, with a focus on connecting clients to health care and supportive services.
Monitor operational needs related to outreach locations, vehicles, and program supply inventories.
Serve on the organization's leadership team and participate in strategic planning, committee work, and cross-functional initiatives.
Promote communication and collaboration across departments; support organizational change initiatives and agency-wide priorities; model organizational values and leadership behaviors.
Foster an environment that respects the dignity and experiences of clients, staff, partners, and community members, and support efforts to advance health equity and reduce disparities.
Demonstrate commitment to Trillium's mission, vision, and values, and engage respectfully with patients, employees, and visitors.
Maintain confidentiality of patient, client, employee, protected, and proprietary information.
Meet departmental performance standards; participate as requested in compliance audits and quality improvement plans.
Participate in continuous improvement of job responsibilities and organizational or work processes.
Perform other specific duties as assigned.