Community Outreach Manager

Country Music Foundation•Nashville, TN

1d•Onsite

About The Position

The Country Music Hall of Fame and Museum seeks a highly organized and charismatic educator to manage community programs in spaces throughout Davidson County and select locations in Middle Tennessee. With support from contract educators, volunteers, and interns, the Community Outreach Manager oversees, implements, and evaluates programs for youth and families at libraries, fairs, festivals, and other event spaces. Activities include a musical instrument petting zoo, introductory songwriting and instrument workshops, and visual art-making. The role also supports Museum-based community access programs, including fall and spring break activities, Community Counts, and String City: Nashville’s Tradition of Music and Puppetry. Reporting to the Director of Family and Community Programs, the manager provides facilitation and logistical support for on-site family and other educational programs as needed. The position manages approximately 80–100 community outreach programs each year, develops community partnerships and outreach strategies, coordinates program logistics and facilitators, supports teaching artists and volunteers, and oversees program evaluation, administration, budgets, supplies, and communications. The schedule is Tuesday through Saturday, 9:00 a.m. to 5:00 p.m.; weekend work is required, and hours may occasionally include nights and holidays. The role requires travel across Nashville and Davidson County, and willingness to transport equipment throughout Middle Tennessee. The position is full-time and exempt.

Requirements

Bachelor’s degree in education, museum studies, or a related field.
Experience project-managing educational programs in non-traditional settings.
At least three years of experience working in a museum, school, or similar education or nonprofit organization.
At least two years of logistics coordination or related administrative experience.
Experience with teaching and learning for diverse audiences.
Knowledge of museum education practices, including object-based and inquiry-based learning.
Experience in a customer service role.
Experience designing educational activities and programs.
Reliable transportation and comfort traveling across Nashville and Davidson County to execute outreach programming.
Comfort with and interest in musical instruments and instruction.
Experience engaging with diverse audiences, including youth and families.
Interest in or curiosity about country music.
Knowledge of visual arts or songwriting.
Experience managing information in databases.
Awareness of Nashville and Middle Tennessee nonprofit and community-based agencies.
Strong project-planning, time-management, and organizational skills.
Ability to multitask accurately with close attention to detail.
Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.
Excellent written and verbal communication skills and comfort with public speaking.
Professional independence, initiative, and self-discipline.
Creative thinking and drive to achieve personal, professional, and departmental goals.
Dedication to serving a mission-driven organization.
Positive, can-do attitude and ability to work independently and as part of a team in a fast-paced environment.
Valid driver’s license and willingness to transport equipment to and from community spaces throughout Middle Tennessee.
Ability to lift up to 25 pounds.
Successful completion of a background check and employment verification, including federally mandated E-Verify processes, as a condition of employment.
Weekend work is required; the schedule is Tuesday through Saturday, 9:00 a.m. to 5:00 p.m., with occasional nights and holidays.

Nice To Haves

Proficiency on a musical instrument.
Experience with CRMs and ticketing systems.
Direct management experience.
Passion for country music and country music history.
Proficiency in a second language, preferably Spanish.

Responsibilities

Manage approximately 80–100 community outreach programs annually and serve as project manager and primary point of contact, coordinating internal communications with staff, teaching artists, volunteers, and on-call educators.
Develop a community outreach strategy with the Director of Family and Community Programs, identifying at least two new partners annually to increase access and grow and diversify local audiences.
Organize and coordinate program logistics with community partners, including contracting teaching artists, volunteers, and educators.
Collaborate with the Education team to design and plan music and visual arts programming during out-of-school time in the Taylor Swift Education Center and community spaces.
Maintain relationships and communication with external stakeholders and community partners, initiate program inquiries, and adapt programming to partner audience needs.
Supervise and assist volunteers, interns, and contracted teaching artists.
Train and onboard teaching artists, on-call educators, volunteers, and support staff for community outreach events.
Oversee program assessment, evaluation, data tracking, internal reporting, and monitoring of participant and partner expectations and experiences.
Create a quarterly newsletter for external community partners.
Facilitate programs in the Taylor Swift Education Center as needed to support the team’s program schedule and education goals.
Recruit, train, onboard, and coach teaching artists to lead music-making programs, including workshops in guitar, steel guitar, banjo, mandolin, ukulele, fiddle, songwriting, and introductory jam.
Coordinate logistics and communications with contracted workshop facilitators.
Oversee inventory and maintenance of community program supplies and musical instruments.
Manage administrative aspects of community programs, including budgets and accounting, internal reporting systems, facilitator paperwork, contact information, mailing-list databases, and other administrative tasks.
Assist with Community Counts: Museum Admission Program for Locals, including its partnership with Nashville Public Library, participation tracking, and marketing strategies.
Manage one intern per year for community outreach programming.