Community Outreach Analyst

TEKsystems•Detroit, MI

5d•$20 - $20•Hybrid

About The Position

This company is seeking compassionate and motivated Analysts to support a statewide outreach initiative focused on assisting Michigan residents with disabilities and individuals. This role combines case management, client advocacy, and administrative support responsibilities. The Analysts will work directly with community members to guide them through the disability benefits application process, assist with gathering supporting documentation, and provide ongoing support throughout eligibility determinations. The ideal candidate is empathetic, patient, organized, and comfortable working with vulnerable populations while maintaining professional boundaries. This initiative provides a unique opportunity to make a meaningful impact on the lives of Michigan residents by helping individuals overcome barriers to accessing disability benefits and critical support services. Team members will play a key role in improving outcomes for vulnerable populations while contributing to a statewide public health and human services initiative.

Requirements

Strong interpersonal and communication skills
Ability to work independently in a community-based environment
Empathy, patience, and professionalism
Strong organizational and documentation abilities
Ability to manage sensitive and confidential information
Basic to intermediate computer skills
Experience using online applications, databases, and Microsoft Office products
Ability to assist clients with technology and electronic forms
Problem-solving and advocacy skills
Must reside within Detroit, Grand Rapids, Flint, or Benton Harbor.
Reliable transportation required.
Valid driver's license required.
Ability and willingness to travel locally to community centers and client meeting locations.
Must possess a cell phone and computer for communication and remote work activities.
Minimum of 1 years of experience in one or more of the following: Case management, Social work, Community outreach, Community health work, Benefits navigation, Human services, Rehabilitation services

Responsibilities

Conduct intake assessments with individuals seeking SSDI and SSI benefits.
Meet with clients at community centers and other designated locations within assigned geographic regions.
Educate individuals about SSDI and SSI programs, requirements, and application processes.
Assist clients in completing online and paper applications accurately and efficiently.
Gather, organize, and maintain medical, employment, and supporting documentation needed for disability claims.
Coordinate with healthcare providers, rehabilitation facilities, community organizations, and government agencies to obtain supporting records.
Track application status and provide ongoing guidance throughout the disability determination process.
Help identify missing documentation and work with clients to address deficiencies that could impact benefit approval.
Maintain accurate case notes, records, and reports within designated systems.
Utilize technology platforms and case management systems to document activities and manage caseloads.
Build trusting relationships with clients while maintaining confidentiality and professional boundaries.
Participate in team meetings, training sessions, and program improvement initiatives.