Community Outreach Specialist

Community Medical Services•Centennial, CO

12d

About The Position

Community Medical Services (CMS) is hiring a Community Impact Specialist to support patients recovering from opioid and other substance use disorders. The role builds relationships with community partners, including coalitions, health homes, sister agencies, specialty providers, hospitals, clinics, law enforcement, and fire and emergency medical services. It serves as a point of contact for coordinating care between opioid treatment program clients and community agencies and supports CMS clinic staff in providing a safe place for people beginning their recovery. The specialist works across CMS clinics and community settings, including correctional health facilities and transport vehicles. The role requires knowledge of community resources and the ability to document client and agency encounters, care coordination, outreach, presentations, and meetings. The position also supports special populations and projects, handles referrals, helps resolve client conflicts and crises, and works with the project management team on program development and implementation. Documentation must be completed within 24 hours of the shift. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. Pay is $25 per hour. CMS describes its work environment as supportive, engaging, and fulfilling, with employee contributions valued.

Requirements

Experience in substance abuse rehabilitation and/or opioid treatment programs is preferred.
Ability to travel within the region, including to all CMS locations as needed.
Cultural competence and sensitivity to individualized client treatment needs.
Valid driver license and Motor Vehicle Clearance, including a satisfactory driving record for 39 months.
Sensitivity to the needs of individuals in substance abuse treatment.
Ability to interact with clients in a friendly, helpful, and courteous manner.
Comfort working in a range of settings, including CMS clinics, community-based settings, correctional health facilities, and transport vehicles.
Knowledge of community resources, including food stability, housing, recovery stability, employment, benefits, inpatient MAT-friendly recovery services, shelters, emergency services, primary care providers, and special populations.
Passion, humility, integrity, and a positive attitude.

Nice To Haves

Experience in substance abuse rehabilitation and/or opioid treatment programs.
Bilingual ability.

Responsibilities

Identify and access community resources.
Provide timely and accurate documentation of client and agency encounters, care coordination efforts, community outreach activities, presentations, and meetings.
Maintain outreach program data in multiple databases, including QuickBase, Methasoft, and CRM.
Coordinate care with relevant systems and provide documentation as requested by system partners.
Provide support, including intake documentation, to special populations and projects.
Resolve client altercations, manage crisis episodes, and assist with conflict resolution.
Attend provider and community meetings to advocate, educate, and support relationships with system partners.
Work with the project management team to support program development and implementation.
Receive and process referrals for community support from CMS clinics and community system partners.
Complete documentation within 24 hours of the shift.
Build relationships with community partners, including community coalitions, health homes, sister agencies, specialty providers, hospitals, clinics, law enforcement, and fire and EMT services.
Travel within the region, including to CMS locations as needed.