Manager, Community Finance - Governance and Process Operations

Capital One • McLean, VA

8d • $164,800 - $188,100

About The Position

Capital One’s Community Finance team originates debt and equity to support affordable housing development, including debt financing and investments in low-income housing credits through proprietary and multifund equity fund structures. The Governance and Process Operations team supports sustainable growth by optimizing processes and establishing proactive risk governance so the business can operate more efficiently and resiliently.

The Manager helps strengthen Community Finance’s operating environment by applying governance and risk practices and improving business processes. The role partners with stakeholders to assess current practices, identify ways to manage risk and strengthen or simplify processes, and develop actionable recommendations. It coordinates implementation, builds stakeholder understanding, and supports adoption so practices and processes are effective, sustainable, and aligned with business needs. This is an individual-contributor role that leads through subject-matter ownership and influence, and requires curiosity, rigorous analysis, and comfort using data to understand root causes and evaluate solutions.

Requirements

• Bachelor’s degree or military experience.
• At least 5 years of experience in process management, project or program management, business operations, risk management, governance, or a related field.
• At least 2 years of experience supporting risk management, controls, governance, issue management, audit readiness, compliance, or other well-managed activities.
• At least 2 years of experience leading cross-functional initiatives or partnering with multiple stakeholder groups.

Nice To Haves

• 7 or more years of experience in process management, project or program management, risk management, governance, business operations, or strategic operations.
• Experience in financial services, commercial real estate finance, community development finance, or another regulated industry.
• Experience identifying and assessing risk, evaluating process and control gaps, supporting audit or exam readiness, and developing mitigation or remediation plans.
• Experience designing or improving governance frameworks, operating routines, policies, procedures, controls, or process documentation.
• Experience applying process-improvement methods such as Lean, Six Sigma, root-cause analysis, process mapping, or business process management.
• Experience using project, workflow, or process-mapping tools such as Jira, Confluence, Google Workspace, Lucidchart, or similar platforms.
• Strong written and verbal communication skills, including the ability to prepare clear recommendations and decision materials for senior leaders.
• Lean Six Sigma Green Belt, PMP, or a related certification; a relevant master’s degree is a plus.

Responsibilities

• Lead assigned cross-functional work supporting effective risk management, new business initiatives, and well-managed processes across Community Finance.
• Assess current workflows and contribute to end-to-end business process redesign, including simplification of manual or legacy work and effective use of technology and data.
• Use a try, test, and learn approach to develop, evaluate, and refine solutions to emerging opportunities and challenges.
• Create and maintain clear communications so associates and leaders understand priorities, decisions, dependencies, and progress.
• Apply and help maintain governance practices that integrate risk management into day-to-day operations.
• Identify process-improvement opportunities and work with associates and stakeholders to challenge existing practices, enable change, and support implementation.
• Consult with business partners to understand complex problems, evaluate options, resolve issues, coordinate across partners, address roadblocks, and meet agreed timelines.
• Partner with Risk Management to support dialogue about risk tolerance, processes, and risk mitigation.
• Promote appropriate application of bank and line-of-business policies and procedures and support regulatory and compliance adherence.
• Maintain a well-managed environment while pursuing simple, scalable improvements and durable results.
• Contribute to governance, risk, and process work as business needs evolve, including governance routines, risk and control activities, audit or exam readiness, issue remediation, policy and procedure work, process documentation, or process improvement.
• Build constructive working relationships, share knowledge, and contribute to an inclusive team environment grounded in trust, collaboration, and effective challenge.
• Support cross-training and team learning by sharing approaches, lessons, and subject-matter knowledge across governance, risk, and process capabilities.

Benefits

• Comprehensive, competitive, and inclusive health, financial, and other benefits that support total well-being.
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager