Manager Finance and Operations

Fresenius Medical Care•Catano, PR

23h

About The Position

Manages and coordinates Life Assist accounting activities, including monthly close processes and compliance with applicable regulations, guidelines, and standards. Leads the preparation of annual budgets and forecasts and manages the CSS and Sr. Customer Care Associates. The role also oversees operational processes including data processing, physical inventory, external customer credit and collections, and Distribution Center activities in coordination with the DC Manager. Provides day-to-day guidance, support, training, and career development for assigned staff. Oversees workflow and service levels, evaluates performance and processes for continuous improvement, ensures staff compliance with company policies, and manages hiring, disciplinary actions, and performance feedback in collaboration with Human Resources. Additional responsibilities may focus on one or more departments or locations.

Requirements

Bachelor of Science in Accounting or Finance required.
At least 5 years of general finance, accounting, analysis, and operational experience in a multi-location environment.
At least 3 years of supervisory or higher-level experience.
Solid knowledge of Customer Service Operations.
Proficiency with PCs and Microsoft Office applications.
Strong Excel skills.
Attention to detail and accuracy.
Ability to work independently with limited supervision.
Ability to complete assignments through all stages of revisions as required.
Ability to proactively manage and lead a finance team.

Nice To Haves

MBA.
CPA.
Sales Operations experience.
Ability to create Excel macros and pivot tables.
Familiarity with SAP products, specifically Business Explorer (BEx) and Query Designer.

Responsibilities

Manage all month-end accounting close processes and review financial data for conformity with GAAP.
Review critical accounting literature and memoranda, as well as company finance and accounting policies.
Coordinate balance sheet account reconciliations and ensure supporting documentation accompanies each reconciliation package.
Prepare month-end balance sheet and cash flow requirements as needed.
Contribute to developing and maintaining BEx or SAP (APPX)-BW reports for business leaders.
Coordinate and lead collection of divisional data for monthly KPI submissions for the CFO's presentation package.
Manage compilation of assigned divisions' financial data for annual business plans and quarterly forecasts.
Work with divisional business leaders to analyze financial projections and bridge schedules and submit data to FMCNA's corporate Financial Planning and Analysis team as required.
Manage planning and forecasting activities using the SAP (APPX) planning tool and BEx-get/BEx-set technology.
Manage the Data Processing System, Physical Inventory Process, and credit and collections for external customers.
Oversee Distribution Center activities in coordination with the DC Manager.
Evaluate current Distribution Center procedures and practices to ensure they support departmental objectives for overall quality.
Provide staff with day-to-day guidance, support, training, and career development assistance.
Oversee departmental workflow procedures and service levels and review performance for continuous improvement in efficiency and customer satisfaction.
Ensure the team is trained and motivated to meet goals and objectives and that staff comply with applicable FMC policies.
Provide ongoing informal feedback and formal annual performance evaluations, including counseling and individual performance goals.
Manage staffing, including hiring, firing, and disciplinary actions, in collaboration with Human Resource partners.
Supervise CSS and meet monthly with CSS to review actual interactions against budget-approved commissions.