Manager, Commercial Excellence

Smurfit Westrock•Atlanta, GA

112d

About The Position

As Manager, Commercial Excellence for the Corrugated Division, this player-coach advances commercial performance through analytics, pipeline governance, sales enablement, CRM ownership, reporting, and cross-functional leadership. Reporting to the Director of Commercial Excellence, the role partners with sales, marketing, operations, IT, and business leaders to improve sales effectiveness, advance strategic initiatives, strengthen commercial capabilities, and provide data-driven insights that support growth and profitability. The position combines strategic leadership with hands-on execution, translating business needs into programs, tools, processes, and insights that help commercial teams make better decisions and achieve sustainable results.

Requirements

5–8 years of progressive experience in commercial excellence, sales operations, commercial strategy, business analytics, marketing operations, or related disciplines.
Experience supporting commercial organizations through reporting, analytics, CRM administration, process improvement, and sales enablement initiatives.
Strong analytical capabilities, including interpreting complex data and communicating actionable business insights.
Advanced proficiency with Microsoft Excel, Power BI, Qlik Cloud, Alteryx, CRM platforms, and reporting tools.
Excellent communication, presentation, collaboration, and stakeholder management skills.
Demonstrated project leadership and ability to influence without direct authority.
Ability to manage multiple priorities and deliver results in a fast-paced environment.

Nice To Haves

Bachelor's degree in Business, Sales, Marketing, Finance, Management, Analytics, or a related field (preferred).
Commercial acumen.
Data-driven decision making.
Strategic thinking.
Business partnership and influence.
Change leadership.
Process improvement mindset.
Project and program management.
Executive communication.
Coaching and talent development.
Customer-centric perspective.

Responsibilities

Partner with sales, marketing, operations, finance, and commercial leadership to align priorities and execute strategic initiatives.
Lead commercial performance reporting, dashboards, scorecards, and business reviews covering pipeline health, growth trends, seller performance, and key commercial metrics.
Drive pipeline governance and CRM adoption to improve forecast reliability, opportunity management, and sales execution.
Own CRM and commercial systems as the business representative, partnering with IT on enhancements, usability, and adoption.
Analyze complex commercial data and turn findings into actionable insights and recommendations.
Support strategic planning, leadership presentations, and executive reviews with data-driven analysis and recommendations.
Lead and support onboarding, training, coaching, and talent development to strengthen commercial capabilities and seller effectiveness.
Identify performance gaps and partner with business leaders on improvement plans and capability-building programs.
Establish and maintain reporting governance, data quality standards, and commercial process discipline across systems and teams.
Lead continuous improvement initiatives to eliminate inefficiencies, improve workflows, and increase organizational effectiveness.
Support customer events, sales programs, and commercial initiatives that improve customer engagement and business results.
Provide informal leadership, coaching, and project leadership across cross-functional teams.