NAMR Commercial Excellence Director

Boston Consulting Group•Durham, NC

5d•$156,000 - $199,000•Hybrid

About The Position

The NAMR Commercial Excellence Director is a strategic leader responsible for shaping how BCG grows, wins, and deepens client relationships across North America. The role leads the NAMR Commercial Excellence function and a team of three, working across BCG teams to enable account teams, offices, practice areas, and functions to advance the commercial agenda. Programs span the account lifecycle, including Relationship Excellence, Proposal Excellence, account operations, and Chief Client Officer (CCO) support, including procurement. This is a build role on the North America Client Team Leadership Team. The Director will shape the vision, operating model, and impact agenda for newly formed teams, partnering with regional and global leadership to accelerate growth, embed best practices, and improve how BCG partners with clients. The role also leads commercial initiatives, supports major accounts, scales programs across the organization, contributes to the broader Client Team agenda, and manages and develops the team. The position follows BCG’s hybrid work model, with an expectation of working in the office three to five days per week; it is not intended for remote or virtual work. The base salary range is $156,000–$199,000, with a discretionary bonus of up to 30% and retirement contributions. Benefits include medical, dental, and vision coverage, fitness reimbursements, paid parental and other family benefits, paid time off, holidays, and retirement programs.

Requirements

At least 10 years of work experience.
Experience as a leader who has run a function or program and managed a team.
Experience in commercial excellence, sales or business development enablement, client development, key account management, procurement, or strategy and operations.
A track record of designing and scaling programs adopted across a distributed organization, with measurable results.
Demonstrated change-management ability and senior-level influence without relying on formal authority.
Strong analytical skills, including setting metrics and reporting on them.
Bachelor’s degree.
Flexible, positive attitude and willingness to meet evolving business needs.

Nice To Haves

BCG or professional services experience.
Experience partnering with Finance, Legal, or Procurement.
Familiarity with CRM and sales tools.
Experience with AI-enabled workflows.
Advanced degree.

Responsibilities

Lead the NAMR Commercial Excellence function and manage a team of three.
Set strategy and annual priorities for Relationship Excellence, Proposal Excellence, and account development, aligning NAMR goals with global and practice-area priorities.
Own commercial programs, tools, communications, and training, including Relationship Excellence training and in-office programs.
Pilot new approaches, evaluate results, and scale, evolve, or retire programs based on evidence.
Lead key NAMR global commercial initiatives, including CRM, and work with the Global Client Team to shape the agenda and share NAMR learnings.
Build and refine the account operations model for Client Council accounts, including steady-state coverage and offerings that can scale beyond top accounts.
Convene supporting business functions to review Client Council account support, identify gaps, and synthesize learnings.
Establish and scale the Procurement Center of Excellence.
Run the North America CCO program, including governance, hygiene, administration, training, and strategy.
Scale commercial programs across offices, practice areas, and functions by working with champions, setting baseline expectations, and creating usable content.
Lead change management for new tools and behaviors, including building support, addressing resistance, and tracking adoption.
Manage senior stakeholders to maintain alignment and momentum behind key initiatives.
Lead integrated communications across Client Team pillars, including campaigns, content, and communications planning.
Take on selected operations and special projects and collaborate as a peer with other pillar leads.
Set outcomes and measures for team members, coach them to own workstreams, and adjust staffing as priorities change.

Benefits

Annual discretionary performance bonus of up to 30%.
Retirement contribution starting at 5% and increasing to 10% after two years.
Medical, dental, and vision coverage with no premiums for employees and eligible family members.
Low copays for doctor visits, urgent care, and generic prescriptions.
Dental coverage, including up to $5,000 in orthodontia benefits.
Annual coverage for glasses and contact lenses.
Reimbursement for gym memberships and other fitness activities.
Fully vested annual Profit Sharing Retirement Fund contributions and the option to contribute personally to a 401(k) plan.
Paid parental leave and family benefits, including elective egg freezing, surrogacy, and adoption reimbursement.
Paid time off, including 12 holidays, an annual office closure between Christmas and New Year’s, and 15 vacation days per year.
Paid sick time on an as-needed basis.