Manager, Commerce

Flywheel Digital • Toronto, ON

9d • Hybrid

About The Position

We’re looking for a Manager, Commerce to join our growing Client Services team. As a Manager, Commerce, you will act as a primary partner for our clients, driving eCommerce strategy and execution across retailers and intermediaries. You will lead day-to-day client engagements, manage account teams, and own the delivery of best-in-class service and business growth for our clients. This is a dynamic, hands-on role that requires strong commercial acumen, digital commerce expertise, and the ability to collaborate across internal teams and stakeholders.

Requirements

• Bachelor’s Degree or equivalent experience.
• 4+ years of experience in digital commerce, retail media, or related fields, ideally with exposure to both retail and media sides of the business.
• Proven ability to manage multiple client relationships and deliver strong business results in a fast-paced environment.
• Experience leading or mentoring junior team members, with a collaborative and supportive approach.
• Strong business acumen, analytical ability, and comfort with data-driven decision making (advanced Excel skills a plus).
• Excellent communication, presentation, and organizational skills.
• Demonstrated ability to proactively solve problems, manage priorities, and adapt to evolving client or business needs.
• Team player with a positive attitude, willingness to learn, and a desire to contribute to Flywheel’s growth and culture.
• A bias for action, ownership mentality, and comfort working with minimal supervision.
• Ability to translate complex data and trends into actionable recommendations for clients.

Nice To Haves

• advanced Excel skills a plus

Responsibilities

• Lead day-to-day commerce strategy and execution across retail and media channels.
• Develop and implement eCommerce strategies that drive sales, share, and profit for your clients across platforms (Amazon, Walmart, Instacart, etc.).
• Lead regular client meetings and communications, providing performance updates, actionable insights, and proactive recommendations based on data analysis.
• Oversee and mentor junior team members, supporting their growth and ensuring quality standards in client deliverables.
• Collaborate with cross-functional teams to identify opportunities, resolve issues, and deliver integrated solutions for clients.
• Manage and monitor key business metrics, campaign performance, and budgets, ensuring alignment with client goals and KPIs.
• Drive business growth for clients by identifying and presenting new opportunities, trends, and incremental value Flywheel can deliver.
• Stay current on industry developments and marketplace changes, translating macro trends into tailored recommendations for clients.
• Contribute to internal best practice sharing, training sessions, and new business initiatives.
• Occasional travel, as required, based on client needs.

Benefits

• competitive rewards package
• unparalleled career growth opportunities
• a supportive, fun and engaging culture
• Competitive paid time off, including annual leave plus paid public holidays
• Great learning and development opportunities
• Benefits that help you live your best life
• Parental leave and benefits
• Volunteering opportunities
• If you’re looking to connect with teammates on a topic of inclusion and identity, chances are there’s an ERG for that.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees