Manager, Collections

Sallie Mae•Indianapolis, IN

4d•Hybrid

About The Position

When you join Sallie Mae, you become a champion for all students. We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way. We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education.

Requirements

Strong knowledge of collections laws, regulations, and industry best practices.
Demonstrated track record of effectively managing collections operations, reducing delinquency rates, and maximizing recovery rates.
Excellent analytical and problem-solving skills, with the ability to interpret data, identify trends, and develop effective strategies.
Strong leadership abilities, with experience in leading and developing a team of collection professionals.
Excellent communication and interpersonal skills, with the ability to collaborate and negotiate with stakeholders at all levels.
Proficiency in using collection software, databases, and other relevant technologies.

Nice To Haves

Bachelor's degree in business administration, finance, or a related field.
3 years of experience in collections management, with a minimum of 1 year of experience in a supervisory or managerial role.

Responsibilities

Manage and supervise the collections department, ensuring the smooth functioning of collections processes and timely recovery of outstanding debts.
Lead and motivate a team of collection professionals, providing guidance, training, and performance feedback to drive productivity and effectiveness.
Implement collections strategies and tactics to optimize recovery rates while maintaining positive customer relationships.
Handle escalated collections issues, including complex customer disputes and negotiations for settlements.
Utilize collection systems, software, and tools to streamline processes, improve efficiency, and enhance collections effectiveness.
Prepare regular reports and presentations for senior management, providing insights on collections performance, trends, and recommendations for improvement.

Benefits

Competitive base salaries
Bonus incentives
Generous PTO, Floating Holidays and 12 Federal Holidays observed
Support for financial-well-being and retirement
401k with employer match
Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more
Employer paid short-term/long-term disability and basic life insurance
Flexible hybrid working arrangements.
Paid parental leave and adoption reimbursement programs
Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives
Tuition Reimbursement and Family Scholarship Programs
Career development and training opportunities