Collections Manager
About The Position
Auto Acceptance is seeking an experienced Collections Manager to lead a high-performing team and make a direct impact on results. This role offers the opportunity to take ownership of the collections department, drive performance, and build a strong, accountable team. The ideal candidate thrives in a fast-paced environment and is passionate about leadership, compliance, and delivering results. This is a high-impact leadership role for a strong operator who knows how to balance performance with customer experience. The company offers a hybrid schedule for flexibility and work-life balance.
Requirements
- 5+ years of collections experience (auto collections preferred)
- Previous supervisory or management experience strongly preferred
- Strong knowledge of collections regulations (FDCPA, right to cure states, etc.)
- Excellent leadership, communication, and problem-solving skills
- Ability to analyze data, manage priorities, and drive team performance
- Comfortable working across multiple systems and platforms
- High School Diploma or GED required
- Valid driver’s license with acceptable driving record
- Must be 18 years or older
- Must be able to pass a background check and drug screening.
Nice To Haves
- additional education a plus
Responsibilities
- Manage and drive the overall performance of the Collections Department.
- Monitor, audit, and evaluate collection activity across all accounts.
- Lead team meetings and establish clear goals and expectations.
- Provide coaching, feedback, and performance management for collectors.
- Assist in hiring, onboarding, and developing team members.
- Conduct collection calls and assist customers with payment arrangements.
- Review accounts and assess collection effectiveness and call quality.
- Analyze daily reports and performance metrics.
- Handle escalated customer concerns and complex account issues.
- Ensure compliance with FDCPA and all applicable regulations.
- Perform skip tracing, residence, and employment verification.
- Manage repossessions, including notices, agency coordination, and auctions.
- Oversee payment processing and daily deposits.
- Track GAP claims, warranty claims, and insurance follow ups.
- Coordinate paid in full accounts and title releases.
- Process refunds, vendor invoices, and support accounting functions.
- Report delinquency trends and performance insights to leadership.
- Support team members with difficult accounts and problem resolution.
- Maintain accurate records and organized documentation.
- Foster a positive, team-oriented work environment.
Benefits
- Employer-subsidized medical and Dental insurance
- Company Paid Life Insurance
- Employee Assistance Plan
- text-based Telehealth
- Voluntary benefits include Short and Long Term Disability, Critical Illness, Accident, Pet, and supplemental life insurance
- 401(k) with Company Match
- Paid Time Off that begins accruing from Day 1
- Employee discounts on vehicles, parts, and service
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
