Manager, Collections

Rogers Communications•Duncan, BC

12d•Onsite

About The Position

Looking to join a growing financial services team? Rogers Bank, a subsidiary of Canada's leading wireless, cable and media company, is expanding and seeking passionate individuals to develop and implement innovative financial solutions and experiences. The bank offers unique cash-back benefits and financing options for Rogers purchases using cutting-edge technology. Interested? Take the next step and consider this opportunity to make a meaningful impact with Rogers Bank. We are seeking a strategic and analytical leader with experience in collections, credit risk, or financial services who can leverage data, technology, and customer insights to drive portfolio performance. You'll bring a strong understanding of collections strategies within a regulated environment, a passion for continuous improvement, and the ability to influence stakeholders while leading innovative solutions that enhance customer outcomes and operational efficiency.

Requirements

Bachelor's degree in Business, Finance, Economics, Analytics, or a related field, or equivalent experience.
5+ years of progressive experience in collections, credit risk, portfolio management, financial services, or customer operations, including leadership experience.
Strong knowledge of collections strategies, consumer lending products, and regulatory requirements within a regulated environment.
Proven ability to use analytics and data-driven insights to improve business performance and customer outcomes.
Experience leading transformation, process improvement, automation, or digital initiatives.
Strong stakeholder management, communication, and influencing skills with the ability to work cross-functionally.
Proficiency with Excel, PowerPoint, Word, and analytics tools such as SQL, SAS, Alteryx, Databricks, Power BI, or Tableau.
Experience in banking, financial services, telecommunications, or managing third-party collections agencies is considered an asset.

Responsibilities

Monitor portfolio performance, identify trends, risks, and opportunities, and recommend strategies to improve recoveries and customer outcomes.
Use analytics and business insights to optimize collections strategies across the customer lifecycle.
Develop reporting, dashboards, forecasts, and business cases to support operational and executive decision-making.
Lead initiatives that modernize collections through automation, AI-enabled capabilities, and process optimization.
Partner with Credit Risk, Compliance, Legal, Technology, Finance, and Operations teams to deliver strategic initiatives.
Evaluate and implement innovative collections tools, technologies, and digital solutions.
Support governance, regulatory compliance, and risk management practices across collections operations.
Manage relationships with third-party collections partners and support vendor performance and strategy.

Benefits

Competitive salary & annual bonus
Competitive & flexible health and dental benefits
Pension plan
RRSP
TFSA
Stock matching programs
Up to 50% off Rogers Services
Up to 50% off Blue Jays Tickets
25% off TSC items
20% discount on all wireless accessories sold in Rogers stores
Paid time off for volunteering
Company matching contributions to charities you support
Self-driven career development programs (E.g. MyPath program)
Rogers First: priority in applying to internal roles of interest
Homewood employee & family assistance program
Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
Low or no-cost fitness membership with access to virtual classes
Work for an organization committed to environmental protection
Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women.