Collections Manager

First Commerce Credit Union • Tallahassee, FL

1d

About The Position

First Commerce Credit Union is seeking an experienced and results-driven Collections Manager to lead their Collections team. This role is responsible for strengthening the financial well-being of members while supporting the credit union's growth. It offers an opportunity to empower generations, transform communities, and lead a team dedicated to helping members navigate financial challenges with professionalism, empathy, and integrity.

Requirements

• Minimum of 5 years of progressively responsible collections or default management experience.
• At least 3 years of leadership experience managing teams and driving performance.
• Experience with secured and unsecured consumer lending collections; real estate and commercial loan collections experience is a plus.
• Strong understanding of collections regulations, bankruptcy processes, loss mitigation strategies, and recovery practices.
• Proven ability to analyze financial and operational data, identify trends, and implement effective solutions.
• Exceptional leadership, coaching, and employee development skills.
• Excellent communication, problem-solving, and relationship-building abilities.
• Ability to manage multiple priorities in a fast-paced, results-oriented environment.

Nice To Haves

• Bachelor's degree in Business, Finance, or a related field preferred.

Responsibilities

• Oversee the strategy, operations, and performance of the Collections Department while ensuring compliance with all regulatory requirements and FCCU standards.
• Lead and develop a high-performing collections team focused on delivering exceptional member service while reducing delinquency and losses.
• Direct all collection operations, including account extensions, modifications, repossessions, foreclosures, bankruptcies, loss mitigation, and recovery efforts.
• Develop and execute collection strategies that drive portfolio performance while preserving valuable member relationships.
• Analyze department performance, delinquency trends, and loss metrics to identify opportunities and improve results.
• Ensure compliance with federal and state regulations, NCUA guidelines, bankruptcy laws, and FCCU policies.
• Partner with Lending, Finance, Member Service, and executive leadership to achieve organizational goals.
• Manage third-party collection agencies, legal partners, and service providers to maximize effectiveness and recovery outcomes.
• Resolve complex member situations and operational challenges with professionalism and sound judgment.
• Prepare and present performance reports, recommendations, and strategic initiatives to senior leadership.
• Foster a culture of accountability, collaboration, continuous improvement, and service excellence.

Benefits

• Competitive compensation that reflects your experience and impact
• Health, dental, and vision insurance
• 401(k) with company match
• Generous PTO and paid holidays
• Employee assistance programs
• Ongoing training and professional development
• Clear career advancement opportunities
• $500 referral bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Manager