Collections Manager

Delta360•Baton Rouge, LA

1d•Onsite

About The Position

The Collections Manager is responsible for leading the company's accounts receivable collections function, ensuring timely payment of outstanding invoices while maintaining strong customer relationships. This position develops collection strategies, manages collection activities, analyzes aging trends, reduces delinquency, and partners with Billing, Sales, Operations, and Customer Service to resolve customer account issues. The Collections Manager plays a key role in improving cash flow, minimizing bad debt, and supporting the company's financial objectives.

Requirements

Bachelor's degree in Accounting, Finance, Business Administration, or related field preferred.
Five or more years of progressive accounts receivable or commercial collections experience.
Two or more years of supervisory or management experience preferred.
Experience with commercial or industrial business-to-business collections required.
Experience within fuel distribution, transportation, logistics, oil & gas, or related industries is preferred.
Strong understanding of accounts receivable, credit, collections, and cash application processes.
Advanced Microsoft Excel skills and experience with ERP or accounting systems.
Excellent communication, negotiation, and conflict resolution skills.
Strong analytical, organizational, and problem-solving abilities.
Ability to manage multiple priorities in a fast-paced environment while meeting deadlines.

Nice To Haves

Leadership and team development
Financial analysis and reporting
Customer relationship management
Negotiation and dispute resolution
Process improvement
Attention to detail
Strong written and verbal communication
Professional judgment and decision-making

Responsibilities

Manage the daily collection efforts.
Develop and implement effective collection strategies to improve cash flow and reduce past-due accounts.
Monitor accounts receivable aging and prioritize collection efforts.
Contact customers regarding outstanding balances through phone calls, email, and written correspondence.
Review customer payment history and recommend appropriate credit holds or account actions when necessary.
Negotiate payment arrangements while maintaining positive customer relationships.
Investigate and resolve invoice disputes by partnering with Billing, Sales, Operations, and Customer Service.
Prepare weekly and monthly aging, collections, and cash forecast reports for leadership.
Monitor key performance indicators (KPIs) including DSO, aging trends, and collection effectiveness.
Ensure compliance with company policies and applicable state and federal regulations.
Identify opportunities to improve collections processes through automation, reporting, and workflow enhancements.
Assist with month-end close activities related to accounts receivable.
Support external audits by providing requested documentation.
Perform other duties as assigned.