Collections Manager

TOMARCO CONTRACTOR SPECIALTIES LLP•La Mirada, CA

8d•$72,000 - $85,000•Onsite

About The Position

The Collections Manager leads and directs the daily operations of the Collections function, ensuring timely recovery of outstanding receivables, minimizing delinquency, and protecting company cash flow. This role provides leadership to the Collections team, manages customer account portfolios, and serves as the subject matter expert for all collection activities, escalations, and reporting. The Collections Manager partners closely with Accounts Receivable, Sales, Project Management, and senior leadership to resolve aged balances, reduce credit risk, and maintain strong customer relationships throughout the collection process. This is a full-time, on-site position, Monday through Friday.

Requirements

Bachelor's degree in Accounting, Finance, Business Administration, or related field preferred; equivalent experience considered.
5+ years of progressive collections experience, with at least 2 years in a supervisory or lead role.
Construction industry experience strongly preferred, including familiarity with lien rights, preliminary notices, joint checks, and bond claims.
Working knowledge of Sage, Nexus, Laserfiche, and Microsoft Office Suite (Excel, Word, Outlook).
Strong understanding of GAAP, AR/collections accounting, and FDCPA compliance.
Excellent negotiation, communication, and conflict-resolution skills.
Proven leadership ability with a track record of developing high-performing teams.
Strong analytical skills with the ability to interpret aging reports and drive data-informed decisions.
Must pass a background check.

Responsibilities

Supervise, train, mentor, and evaluate Collections staff.
Provide ongoing coaching, guidance, and performance feedback to support employee development.
Review daily workflow, assign accounts, and prioritize team workload to ensure timely follow-up on outstanding balances.
Serve as the primary escalation point for complex, sensitive, or high-dollar collection matters.
Track employee time sheets.
Oversee full-cycle collections activities, including outbound calls, dunning correspondence, payment plan negotiation, and dispute resolution.
Monitor accounts receivable aging reports and drive timely collection efforts to meet DSO and cash flow targets.
Review and approve customer payment arrangements, settlement offers, and write-off recommendations within approval authority.
Maintain accurate collection notes, account histories, and documentation within Sage, Nexus, and Laserfiche.
Partner with the AR team to ensure billing accuracy and resolve invoice discrepancies that delay payment.
Manage and oversee high volume collections.
Manage relationships with key customer accounts, contractors, and general contractors regarding outstanding balances.
Coordinate lien rights, preliminary notices, and bond claims with internal teams and external counsel as needed.
Evaluate customer credit risk in partnership with AR and recommend credit hold, release, or limit adjustments.
Escalate accounts to third-party collections or legal action when internal recovery efforts are exhausted.
Maintain and enhance collection policies, procedures, and internal controls in accordance with company standards and GAAP.
Identify inefficiencies and recommend improvements to reduce delinquency, accelerate cash recovery, and strengthen workflows.
Ensure compliance with FDCPA, state collection regulations, and internal audit requirements.
Prepare and present aging, DSO, collection effectiveness, and bad-debt reports for senior management.
Support month-end close activities related to collections, reserves, and write-offs.
Maintain organized collection documentation and records in accordance with retention policies.
Work closely with Accounts Receivable, Sales, Project Management, and Operations to resolve disputes and accelerate payment.
Provide guidance and support to internal departments regarding collection policies, lien rights, and customer payment terms.
Assist with administrative or departmental support as needed to maintain workflow continuity.