Manager CMMS Support

Medxcel•UNAVAILABLE, UNAVAILABLE

10d

About The Position

The Manager of CMMS Support for Facilities Management (FM) acts as Assistant System Administrator for the work order system and operational database. The position is primarily responsible for administering policies, procedures, and protocols that standardize and optimize operations. The CMMS supports strategic decision-making across Facilities Management, Value Chain, Marketing and Communications, the Client Experience Center, and Business Development. The manager monitors the database for inaccuracies, process failures, and opportunities to optimize the system. The role leads CMMS, training (FSI), and data activities; supervises and develops staff; supports operational teams as a level-two application resource; and maintains compliance with applicable standards, regulations, and organizational policies. It also oversees CMMS and inventory operations, data management and analytics, reporting, system enhancements, and collaboration on enterprise platform development. Travel may range from 0% to 50%, with overnight travel required.

Requirements

Bachelor’s degree in business, engineering, or management, or equivalent experience of 15 years without a degree.
Project management skills, including coordination, communication, prioritization, troubleshooting, budget adherence, completion-goal management, and resource recruitment.
Strategic leadership skills to execute initiatives and objectives.
Ability to identify and resolve problems promptly and gather and analyze information skillfully.
Planning and organization skills, including prioritizing and planning work, efficient time use, and developing realistic action plans.
Ability to adapt quickly to changes in scope or direction and adopt changes flexibly.
Excellent communication and interpersonal skills, including the ability to communicate across organizational levels about technology, tools, and processes.
Experience and proficiency with the MS Office Suite.
Excellent leadership skills, including leading high-performing leaders and managers.
Working knowledge of hospital operations and leadership hierarchy.
Negotiation skills.
Willingness to travel 0–50%, including overnight travel.

Nice To Haves

MBA and graduate degree preferred.
Experience supporting large-scale enterprise maintenance programs preferred.

Responsibilities

Identify key performance indicators and establish performance metrics for CMMS, training (FSI), and data.
Mentor, coach, supervise, and develop staff in trade, management, and leadership skills.
Review policies and procedures and work toward standardized service delivery and best practices.
Oversee employee interviewing, hiring, training, work assignment, performance appraisal, rewards and discipline, and complaint resolution.
Address internal and external customer complaints and ensure follow-up toward resolution.
Monitor departmental quality of work life, establish effective employee communication and participation, and address work-related problems.
Support and solicit input from directors, leaders, administrators, and physicians; encourage quality-improvement discussions and implementation of ideas.
Maintain compliance with professional standards, state and federal regulations, organizational policies, and applicable laws.
Ensure the CMMS is developed, implemented, and operated in compliance with Life Safety Code assessment activities, The Joint Commission, CARF, and local AHJ requirements.
Establish controls to maintain the integrity of the Facilities Management CMMS database.
Expand software capabilities and track system enhancement requests.
Develop and maintain CMMS team processes supporting the Operations field team and provide level-two application support.
Implement policies and procedures for CMMS operations, data, and training (FSI).
Prepare daily, weekly, and monthly FSI reports to support operational needs.
Support the FM training team as a subject matter expert, contribute to program improvements, and communicate enhancements to the field.
Create an FM data management system, including its formatting, nomenclature, structure, and architecture.
Audit system transactions for compliance with policies and procedures.
Serve as an FM subject matter expert to Information Services for automation of customer reports, financial projects, and asset management.
Create a program integrating the CMMS with operational improvement and efficiency efforts.
Investigate and test methods for improving field efficiency with a diverse sample of Operations field leaders.
Provide FM subject-matter expertise to IT, Finance, HR, Communications, CEC, Business Development, Sales, and Operations for development and implementation of Medxcel’s Enterprise Platform.