Manager, Cloud Operations

Jonas Software

About The Position

CORA Legal Group is hiring for a Manager, Cloud Operations position. CORA Legal Group currently consists of two companies - BEC Legal Systems and RBRO Solutions. Each company has a series of multi-tenant, cloud-based products built upon Azure and AWS infrastructures. This is a key position that leads a global, 24/7 cloud operations team tasked with monitoring the production environments for both companies and ensuring compliance with SOC2 and similar frameworks. CORA Legal Group is expected to acquire other companies in the coming years, and this position has outstanding potential for advancement and growth as the organization expands and new cloud applications come online.

Requirements

A track record of success in management of cloud architectures, including Azure and AWS
Significant experience in managing a team to oversee production cloud environments; strong team-building skills
Experience in designing, implementing, and maintaining CI/CD pipelines
Hands-on expertise in technology infrastructure including networking, compute, storage, and virtualization/containerization technologies
Excellent understanding of the architectural principles of cloud-based platforms (SaaS, PaaS, and IaaS)
Significant experiencing building and maintaining cloud infrastructure with IaC tools such as Terraform and Cloud Formation
Demonstrated experience with AI technologies, including usage of AI tools to generate and maintain CI/CD pipelines and enhance reporting/monitoring capabilities
Solid understanding of common software and application vulnerabilities, along with the ability and judgment to make quick decisions when necessary to mitigate risk and impact
Expertise in automating infrastructure, configuration and deployments
Significant experience with Application Performance Monitoring platforms such as New Relic or Datadog
Knowledge of a modern programming or scripting language (Python, Go, C#, Ruby, PowerShell, etc.)
Keen interest in DevOps methods and technologies (Docker, Kubernetes, Ansible, Git, Puppet, Chef, Jenkins, etc.)
Excellent verbal and written communication skills
Very strong time management and analytical skills
A positive, diplomatic, and professional demeanor; high emotional intelligence

Nice To Haves

Significant experience with SOC2 and similar certifications or regulatory requirements, such as ISO 27001 and/or GDPR
Experience with compliance platform software such as Druva, Vanta, or Secureframe

Responsibilities

Determine requirements for secure, reliable, cost-effective, and performant cloud environments for CORA Legal Group cloud products
Manage production deployment of CORA Legal Group cloud applications and services
Prioritize tasks and set direction for Cloud Operations team members
Collaborate with R&D management at BEC and RBRO to build monitoring and alerting platforms using mutually determined KPIs
Ensure that cloud systems are backed up, highly available, documented, and secure
Gather baseline performance information and establish related alerting mechanisms
Working with R&D management at BEC and RBRO, establish chains of custody and reporting/handoff procedures for bugs and incidents
Work with CORA Legal Group leadership to maintain existing SOC2 certifications and ensure that SOC2 requirements are continually met
Establish cloud security procedures; perform routine risk assessments and supervise periodic penetration testing
Proactively create and test remediation plans for anticipated issues
Find ways to continuously streamline and strengthen processes and capabilities using appropriate AI tools
Continually communicate status and promptly escalate issues to the appropriate team and department leaders
Act as advocate for Cloud Operations staff by identifying opportunities for future growth, recommending promotions, etc.
Build a culture of continuous growth and improvement within the Cloud Operations organization