Manager Clinical Services

Frederick Health•Frederick, MD

13d

About The Position

Under the general supervision of the Frederick Health Medical Group (FHMG) Director, the Manager Clinical Services is part of the leadership team supporting Primary Care and Specialty Practices. The role requires RN licensure and practice in accordance with the Maryland Board of Nursing Practice Act. The manager develops and ensures clinical competency and quality and safety operations, serves as a clinical resource, and supports FHMG Directors with educational and quality initiatives. The position assesses and redesigns workflows to streamline clinical operations, keeps clinical programs current with evidence-based medicine and aligned with Frederick Health initiatives, and plans and implements clinical programs. In collaboration with FHMG Directors, the manager assists in developing care pathways that support practice objectives, strategic goals, regulatory requirements, and value-based care programs. The role directly oversees centralized Triage RNs, eRX, the Quality Assurance Coordinator, and clinical Quality Performance Education Specialists, ensuring operations follow established policies and procedures. The manager supports Frederick Health’s mission, vision, core values, customer service philosophy, Compliance Program, regulatory requirements, and Standards of Behavior. Responsibilities span leadership, clinical excellence, quality assurance, staff and provider management and engagement, patient engagement, and financial planning. The position reports to the FHMG Director.

Requirements

Bachelor’s degree in nursing or higher.
Current Maryland State Board of Nursing license.
Five years of leadership experience practicing in a physician practice, hospital, clinic, or home health setting.
Previous management experience overseeing clinical staff and clinical operations.
Current CPR certification.
Excellent customer service and patient education skills.
Demonstrated leadership, team-building, problem-solving, and decision-making skills.
Effective written and spoken communication and excellent interpersonal skills.
Strong organizational skills and ability to prioritize and manage multiple projects and assignments.
Ability to maintain confidentiality regarding employee and patient information.
Maintain current knowledge and skills for appropriate care and contact with neonates, infants, children, adolescents, adults, and geriatric patients.

Nice To Haves

Staff education experience.

Responsibilities

Contribute to strategic planning, standards of care, and organizational goals; provide clinical input and promote shared decision-making and professional autonomy.
Facilitate collaborative problem-solving among clinical and provider disciplines and collaborate with Medical Directors, Directors, and Practice Management on initiatives.
Promote safe, effective, efficient, and compassionate nursing care in accordance with current standards and participate in the FHMG event-reporting process.
Model Frederick Health standards of behavior, policies, and procedures; identify opportunities for clinical and operational improvement and foster teamwork, accountability, inclusion, and professional relationships.
Monitor patient experience concerns and metrics, participate in customer-service initiatives, and address opportunities for improvement.
Support staff development and internal talent, and foster constructive relationships between staff and providers.
Ensure comprehensive employee orientation and cross-training, including onboarding and timely competency completion in collaboration with FHMG Directors.
Collaborate with Medical Directors and Directors on clinic performance, patient-safety initiatives, regulatory compliance, and oversight infrastructure for clinical functions.
Provide ambulatory-care nursing expertise and consultation to identify and develop quality patient-care delivery; support use of clinical resources such as expanded RN roles.
Ensure achievement of clinical goals, develop action plans to improve performance, and develop and implement department or specialty-area projects and programs.
Coordinate policy development with organization-wide initiatives and participate in standardizing, developing, and implementing clinical protocols, policies, and procedures.
Advise on space use, clean and dirty separation, procedural workflow, and clinical functions when planning new or remodeled facilities.
Oversee the quality assurance team’s office and medical supply inventory, including vaccines and stock or sample medications; ensure monitoring, documentation, and disposal of expired goods.
Conduct annual clinical, service, and safety evaluations and collaborate with the QA Coordinator and practice managers on corrective actions and progress-review timelines.
Monitor collection, reporting, interpretation, and follow-up of quarterly clinical measures; support staff and provider remediation and improvement efforts.
Translate population-health and quality-program requirements into operational workflows and communications with staff and providers in collaboration with FHMG quality resources.
Promote systematic, continuous patient care, patient-centered medical neighborhoods, and the role of primary care.
Monitor direct-report staff duties and performance; ensure policy compliance and use appropriate coaching and counseling in collaboration with Human Resources.
Participate in hiring and termination decisions as appropriate with FHMG Directors and Human Resources, perform staff evaluations, and provide relevant information to Human Resources.
Attend leadership meetings and communicate relevant information to staff.
Manage PTO requests and leave in accordance with policy and ensure adequate staffing coverage.
Schedule and conduct monthly staff meetings, communicate changes, educate staff and providers, resolve and prevent problems, and retain meeting minutes.
Develop and own an FHMG monthly orientation day aligned with New Employee Orientation; promote professionalism, engagement, retention, and employee satisfaction.
Ensure annual clinical staff skills training and competency verification in collaboration with quality education resources; mentor staff and provide professional education opportunities.
Partner with providers to achieve clinical, operational, and service goals; coordinate clinical program initiatives, review data and reports, set measurable goals, and evaluate progress.
Encourage collaborative care and ensure staff incorporate evidence-based practice into patient care.
Work with FHMG leadership, practice management, and Finance to prepare the yearly budget and prepare information for capital expenditure requests.
Perform other duties as assigned.

Benefits

Health insurance
Dental insurance
Vision insurance
Employer-paid life insurance for eligible employees
Employer-paid short-term income replacement and long-term disability for eligible employees
Paid Time Off program for eligible employees
403B retirement plan with employer match for eligible employees
Free financial planning sessions for all employees
Educational assistance program
Employer-paid Employee Assistance Program