Manager, Clinical Safety and Quality |Coeur d’Alene, ID|Full-Time|Work Life Balance| Loan Repayment|

Heritage Health - Idaho•Coeur d'Alene, ID

27d•Onsite

About The Position

The Manager of Clinical Safety and Quality leads Heritage Health’s organization-wide system for identifying, evaluating, reducing, and learning from risks that may cause patient harm. This clinical leadership role builds reliable safety processes across all locations, promotes a just and learning culture, coordinates clinical risk-management activities, ensures that safety events and near misses result in timely corrective action and measurable system improvement, and supports clinical quality improvement initiatives. The position works across clinical operations, quality improvement, compliance, credentialing, peer review, care management, population health, pharmacy, health information technology, and patient experience. This is a provider position with an equal split between administrative responsibilities and seeing patients, with a specific focus on closing quality care gaps. The role supports Heritage Health’s mission to improve life by promoting safe, high-quality, patient-centered care. Through proactive risk management, continuous quality improvement, and a culture of accountability and learning, the position helps prevent patient harm, strengthen clinical processes, and improve health outcomes. Direct patient care also helps address gaps in care and ensure patients receive appropriate services and follow-up.

Requirements

PA, FNP, or ARNP qualification for Nurse Practitioner in the state of Idaho.
Current, valid license to practice medicine in the State of Idaho, including a DEA license and BLS.
Clinical proficiency related to primary care medicine.
At least two years of experience in administrative or management-related positions within a primary healthcare environment.
Experience in patient safety, risk management, and quality improvement protocols and activities.
Must be able to pass an Idaho Department of Health and Welfare enhanced Criminal History Unit background check if the position requires it.

Nice To Haves

Administrative or management experience in medically needy and underserved communities.
Administrative or management experience in a community health center setting.

Responsibilities

Develop, implement, and maintain Heritage Health’s patient-safety and clinical-risk program, including annual priorities, policies, procedures, escalation pathways, and a reporting calendar.
Translate applicable IHI, HRSA, AHRQ, FTCA, and other guidelines into practical systems for Heritage Health clinical environments.
Provide regular patient-safety and clinical-risk reports to the CMO, executive leadership, and Quality Committee.
Administer a confidential, accessible, and non-punitive process for reporting adverse events, near misses, unsafe conditions, and diagnostic or care-coordination failures.
Triage safety events according to actual and potential harm, urgency, recurrence, and need for immediate intervention.
Coordinate systems-based event reviews, including root-cause analyses, apparent-cause reviews, aggregate reviews, and proactive risk assessments.
Track corrective and preventive actions, owners, and completion dates through closure.
Develop reliable safeguards for abnormal test-result follow-up, diagnostic delays, referral completion, medication safety, care transitions, patient identification, clinical communication, and documentation.
Collaborate with Infection Prevention, Pharmacy, Clinical Operations, and other subject-matter leaders on risk-reduction priorities.
Support and, as appropriate, lead clinical quality improvement initiatives in partnership with the CMO and other departments.
Coordinate clinical risk-management activities required for FTCA deeming and support documentation for HRSA reviews and other external oversight.
Maintain appropriate separation among learning, personal action, peer review, legal investigation, and claims management, with appropriate disclosure and communicated processes.
Promote psychological safety, just-culture principles, transparency, respectful communication, and shared accountability for safe care.
Conduct or coordinate safety huddles, leadership safety rounds, staff feedback loops, patient-safety culture assessments, and patient-safety education for onboarding and ongoing or annual training.
Develop a balanced patient-safety dashboard to identify trends and facilitate improvement initiatives and priorities.
See patients, prioritizing care-gap closure and high-risk patients.
Foster a person-centered environment and culture aligned with the organization’s mission, vision, and values.
Practice effective communication through active listening, adaptability, empathy, and transparency.
Lead by example through self-awareness and curiosity, proactively seeking feedback and modifying behavior accordingly.
Foster a trust-based work environment by modeling dignity, respect, fairness, and confidentiality.

Benefits

100% employer-paid medical, dental, and vision insurance for full-time employees, with multiple plan options and employer contributions for dependents.
200 hours (25 days) of flexible PTO in the first year, covering vacation, personal, sick, and holiday time, with an option to cash out extra time off.
Extended Illness Bank paid time for serious illness or hospitalization.
403(b) retirement plan with automatic enrollment and an employer match of 100% of the first 3% contributed and 50% of the next 2%.
Employer-paid life and long-term disability coverage, plus voluntary insurance options.
Employee Assistance Program with confidential counseling and wellness resources, including telehealth, legal, and financial support.
Student loan repayment program for eligible positions.
LifeFlight membership for emergency medical transport.
Access to a dedicated benefits advocate team.
$3,000 and 40 hours of CME annually, prorated for part-time.
Reimbursement for professional licenses, Idaho controlled substance registration, and DEA registration.
Predictable schedule supporting work-life balance.
Competitive compensation.