Manager, Clinical Programs

DaVita Kidney Care • Denver, CO

20h • $78,000 - $119,000 • Remote

About The Position

The Clinical Programs Manager develops and oversees operations for the Clinical Pharmacy Management Team and directly manages a team of Authorization Coordinators. Reporting to the Sr. Director of Clinical Pharmacy Management, this role is primarily responsible for managing the authorization coordinators, ensuring team service levels are achieved, and mitigating, accounting for, and reporting any negative impact to senior leadership. The Manager collaborates with leadership and decision makers in other departments to identify, recommend, develop, implement, and support the formulary management process.

This is a remote role requiring less than 30% annual travel. The position follows core business hours of 7:30 a.m. to 4:00 p.m. Pacific Time.

Requirements

• Hands-on experience as a team supervisor in a business environment or call center.
• Knowledge of techniques for managing team activities, process workflow, and coaching.
• Strong organizational skills and attention to detail, with the ability to work in a fast-moving environment.
• Excellent verbal, written, and presentation communication skills.
• Proficiency in Microsoft Office.
• Experience with project management, problem solving, strategy development and alignment, and working in a highly matrixed organization.

Nice To Haves

• Experience managing a remote team.
• Bachelor's degree.

Responsibilities

• Manage daily team operations by delegating tasks, setting priorities, managing the team inbox, and ensuring metrics are met.
• Develop team dynamics and make use of team strengths.
• Manage and oversee assigned projects with significant accountability.
• Assist with detailed review and development of training materials and other collateral for clinic teammates.
• Provide leadership, direction, and guidance to direct reports to meet training, service-level, technical, staffing, and other operational needs.
• Participate in creating and implementing Clinical Pharmacy Management department goals.
• Identify opportunities, develop innovative solutions and business cases for initiatives, and measure progress toward goals.
• Manage and coordinate urgent and complicated support issues; develop detailed plans for complex problems and coordinate their execution.
• Coach and assist direct reports with disciplinary action, employee training, problem resolution, and work assignment delegation.
• Collaborate with Village departments, including Pharos IT, on ongoing system development and enhancements.
• Provide daily, weekly, and monthly team performance updates to the Manager, recommend ways to meet metrics and deadlines, and help report and present Clinical Pharmacy Management work to stakeholders.
• Manage change in a positive and constructive manner and promote awareness of and adherence to the organization's Mission and Values.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• 401(k) match.
• Paid time off and PTO cash out.
• Family resources and EAP counseling sessions.
• Access to Headspace.
• Backup child and elder care.
• Maternity and paternity leave.
• Professional development programs and on-demand virtual leadership and development courses through StarLearning.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed