IKC Clinical Programs Program Manager

DaVita Kidney Care • Denver, CO

8d • $78,000 - $119,000 • Onsite

About The Position

The Manager, CKD MA Panel Management leads the day-to-day design, deployment, performance management, and continuous improvement of DaVita Integrated Kidney Care’s Chronic Kidney Disease Medicare Advantage panel management capability. Panel management combines patient priorities across data sources, organizes work by the action expected from the care team, and helps teams focus on timely opportunities to improve clinical and Tier 1 metric outcomes.

The role owns an aspect of the CKD clinical programs functional area and translates broader CKD MA goals into measurable team deliverables. It connects clinical priorities, operations, analytics, technology, training, and nephrology-facing workflows. The manager establishes a durable management process, resolves ambiguity, builds cross-functional alignment, and advances work from design through implementation, reinforcement, and scale.

The primary mandate is to create a reliable, scalable operating system for CKD MA panel management, with clear workflows, usable tools, strong adoption, measurable performance, and sustained field execution. The position may require travel for market launches, workflow observation, training, or stakeholder engagement; the final travel expectation is to be confirmed for the requisition. The role handles confidential business, patient, teammate, and performance information with appropriate discretion and judgment.

Requirements

• Bachelor’s degree in business, healthcare administration, public health, clinical operations, analytics, or a related field, or equivalent relevant experience.
• Progressive experience in healthcare program management, clinical operations, population health, value-based care, care-model implementation, product operations, or a comparable environment.
• Demonstrated ownership of a complex program or workstream from design through launch, scale, and performance management.
• Experience leading people, project teams, or cross-functional work through clear objectives, delegation, coaching, and accountability.
• Strong analytical judgment, including the ability to interpret operational and clinical data, identify drivers and risks, and convert findings into action.
• Excellent written and verbal communication, including concise executive-ready synthesis and facilitation of decision-oriented discussions.
• Ability to operate effectively in ambiguity, manage competing priorities, and build alignment without relying solely on formal authority.
• Advanced proficiency in Microsoft Office.
• Ability to work with dashboards, workflow tools, and technology/product partners.
• Ability to handle confidential business, patient, teammate, and performance information with discretion and judgment.

Nice To Haves

• Experience in chronic kidney disease, Medicare Advantage, Stars, kidney value-based care, medication management, care management, or nephrology-facing operations.
• Experience with panel management, population-health workflows, clinical quality improvement, or enterprise-scale change adoption.
• Familiarity with electronic health records, Tableau or comparable BI tools, clinical reporting, requirements definition, and user acceptance testing.
• Experience partnering with frontline clinicians and operators to design workflows that are clinically sound and operationally usable.

Responsibilities

• Own the CKD MA panel management workstream end to end, including roadmap, governance, milestones, decision rights, risks, dependencies, and ongoing management cadence.
• Translate clinical and operational requirements into prioritized tool and workflow enhancements; lead requirements definition, user acceptance testing, issue resolution, and integration with enterprise technology and reporting partners.
• Define leading and lagging indicators, establish baseline and target views, monitor adoption and execution, identify performance barriers, and lead action planning with market and functional partners.
• Plan and lead pilots, phased launches, training, reinforcement, office hours, field support, and transition to steady-state operations; anticipate change impacts and build stakeholder buy-in.
• Ensure panel management supports CKD MA clinical and quality priorities, including nephrology visit optimization, data density, medication management, Stars care gaps, Optimal Starts, and Delay Progression, while keeping ownership and workflows clear.
• Coordinate across clinical, operations, analytics, product and technology, training, market leadership, care pods, nephrology-facing teams, and payer-facing partners; surface trade-offs, secure decisions, and resolve misalignment with limited supervision.
• Synthesize complex operational, clinical, and performance information into concise recommendations, status updates, decision materials, and leadership readouts.
• Set clear objectives and expectations, delegate work, drive accountability, coach teammates, and create an inclusive environment that supports contribution, learning, and growth.
• Use teammate and stakeholder feedback, workflow observation, data trends, and root-cause analysis to improve tools, processes, resources, and management systems.
• Extend the panel management capability to support evolving contracts, payer requirements, and related CKD clinical programs as the CKD MA operating model stabilizes.
• Establish a single operating process connecting patient prioritization to care-team and nephrology action; ensure field teams have access, training, tools, job aids, and reinforcement.
• Make adoption, data quality, workflow completion, and outcome measures visible through a repeatable performance-management cadence.
• Prioritize tool and workflow enhancements against business value, user need, clinical intent, effort, and risk.
• Provide leaders with clear insights, trade-offs, recommendations, and escalation paths; clarify cross-functional ownership, document decisions, and address implementation risks early.
• Give direct reports clear goals, meaningful ownership, regular feedback, and development plans.

Benefits

• Medical, dental, and vision coverage.
• 401(k) match.
• Paid time off and PTO cash out.
• Family resources and EAP counseling sessions.
• Access to Headspace®.
• Backup child and elder care.
• Maternity and paternity leave.
• Professional development programs and on-demand virtual leadership and development courses through DaVita’s StarLearning platform.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager