Manager, Clinical Program

Pacific Clinics•San Jose, CA

3d•Onsite

About The Position

The Clinical Program Manager hires, develops, trains, manages, and retains clinical program staff and a clinical team(s) to ensure customer satisfaction and culturally competent service delivery. Functions as the liaison between team and community partners. Provides fiscal stewardship of team, acts as a bridge between fiscal and other departments. Ensures provision of high quality service by program staff consistent with the scope of practice applicable as a Licensed Practitioner of the Healing Arts as defined by Medi-Cal regulations and the California W&I Code. Works within the vision, mission and philosophy of the agency.

Requirements

Master's Degree in Social Work, Marriage and Family Counseling, Psychology, or related field, and three (3) or more years of relevant experience, or equivalent combination of education and experience (two years of relevant experience equals one year of education) to include:
Three (3) or more years of direct clinical experience, including experience in the area of children's mental health.
Experience working with SED youth.
Incumbents in Foster Care and Adoption Services require two (2) years adoption experience.
California licensure as LCSW, MFT, Ph.D. or LPHA eligible.
Experience interfacing with County agencies and Bi-lingual and/or bi-cultural knowledge and experience.

Nice To Haves

Clinical Leadership
CQI/QA Projects
Encouraging customer focus
Leads team performance
Operational acumen

Responsibilities

Ensures effective coordination of services for youth and families with other providers, both internal and external, by supporting the development of constructive relationships and problem-solving barriers.
Develops, interprets and ensures consistent implementation of clinical program philosophy, objectives, standards, policies, procedures and practices.
Analyzes and integrates the use of outcome data to improve clinical service delivery within assigned team.
Ensures and monitors defined outcome achievement for youth and families, as well as satisfaction levels for youth, families, and referring workers and agencies.
Initiates and participates in organizational quality improvement efforts. Lead and/or delegate work groups to respond to program development needs.
Ensures compliance with all policy and procedures including adherence to all licensing, quality, IT, HR, compliance and regulatory standards.
Leads and manages change.
Proactively identifies potential conflicts; leads parties to consensus and develops same skills in direct reports.
Manages to ensure fiscally viable programming.
Ensures staff billable productivity and other revenue related activities meet or exceed revenue forecasts.
Ensures effective quality clinical services delivery for assigned youth and families.
Provides effective crisis and risk prevention and management.
Partners with county referring departments, agencies and the community to ensure comprehensive care.
Participates in staff development; hires, coaches, mentors, supervises, conducts direct field observations, trains, disciplines, and terminates.
Ensures clinical documentation and quality assurance meets both agency and payor standards, ensuring audit ready charts and continuous quality improvement.
Provides 24/7 availability as needed. Culturally responsive to internal and external customers, and ensures family voice.
Provides direct services to families and children, as support to the direct service staff, to ensure smooth delivery of service to assigned families and youth.
Provides outreach to the community including education about agency, program and general mental health and foster care topics.
Advocates for system change in relationship to agency service delivery philosophy.
Manages day-to-day operations including utilization of all administrative electronic systems, human, and other resources.
Performs other responsibilities as assigned, to support specific department/business needs.