Manager, Clinical Operations & Technology

Asembia LLC•Florham Park, NJ

3d•Onsite

About The Position

This role is responsible for clinical support and customer success using Asembia’s technology, which includes managing and/or providing consultative services regarding the features and modules within Asembia-1 pharmacy system, overseeing the utilization and enhancements of Asembia-1 by external clients, delivering pharmacy technology demonstrations to potential clients and assessing their needs, continually working with existing partners to manage their software implementation process and providing ongoing account and software support during and after business hours, and communicating client feedback to supervisor and executive team. This role is pivotal in the ongoing relationship with the client and acts as a business architect providing insights on best practices on the ability of the application.

Requirements

An active license to practice pharmacy in the US
Strong command of the English language
Demonstrated experience in Medical Writing or Patient Counseling
Ability to translate clinical language into laymen’s terms
Experience in customer relations
Experience supervising staff

Nice To Haves

Specialty and community/retail pharmacy experience
Account management experience
Basic IT/Programming knowledge
Prior sales or call center experience
Prior training in sales or marketing
Excellent written/verbal communication and customer service skills
Excellent documentation skills and diligent follow-up
Demonstrated ability to work successfully with minimal supervision
Ability to work in a team environment, building strong cross-functional relationships
Detail-oriented, works well under pressure, quick thinker, and a collaborative team player
Familiarity with specialty accreditation criteria (e.g. URAC or ACHC)
Understanding of System Development Life Cycle methodologies
Understanding of basic Project Management skills

Responsibilities

Consult on or manage the Workflow, Tasks and Clinical Consult module functions in Asembia-1 by ensuring clients’ business needs are met.
Capable of complete preparation, including but not limited to, the writing, reviewing and editing of electronic, clinical and pharmaceutical documents
Understands clinical data and uses text, tables, and figures as appropriate to accurately and effectively convey key messages
Act as a Subject Matter Expert for features within Asembia-1 including but not exclusive to Clinical Consult, Workflow pages, Task pages, Reach functions and Enrollment functions
Train clients on the use of current functions, enhancements, and new features within Asembia-1
Monitor internal and external compliance of manufacturer programs, participate in discussions with key contacts to ensure program deliverables are met, continually work to improve program outcomes
Provide pharmacy technology demonstrations to potential clients when necessary
Provide Asembia-1 software support during business hours as well as on-call after-hour support
Work with client to understand requirements and propose possible solutions when applicable
Support Help desk and A1 IT Team with root cause analysis and resolution of production support tickets
Act as Business Architect to review project documentation and ensure requirements are correct and meet the client’s needs
Provide support for QA and UAT testing to ensure enhancements are fit for client use
Maintain productivity and efficiency while appropriately prioritizing workload
Maintain accurate and thorough records of client information and client interactions and ensure confidentiality of client and company information
Identify and overcome client objections or disinterest
Choose the appropriate communication style for each client and adapt, if needed
Ensure client satisfaction and communicate client needs to senior staff members
Other duties as assigned by supervisor
Compliance with the provisions of the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations, as amended (“HIPAA”)