Technology Operations Manager

REP Fitness•Westminster, CO

1d•$115,000 - $126,000•Hybrid

About The Position

REP Fitness is a rapidly growing premium fitness equipment brand with a global customer base, a distributed international workforce, and an ambitious long-term growth trajectory. We are looking for a Technology Operations Manager to take the reins of our IT Operations function and build the team that will carry it through the next phase of our growth. This role comes with a builder’s mandate. The foundation is in place, with established vendor relationships, a strong security posture, and a SaaS-first technology environment. What comes next is up to you: assessing what we have, shaping what the Technology Ops team should become, and leading its evolution into a proactive, metrics-driven function that scales with a company in a significant growth phase. You will start with one direct report and a network of managed service partners, but the eventual shape, size, and structure of this team is yours to define. We have intentionally not pre-drawn the org chart. The right leader will help us decide what this team needs to look like as the company grows, and make the case for that team through performance, data, and a clear vision. You will report to the Director of Global IT, work alongside two peer technology teams — Systems & Architecture and Website — and operate as a strategic partner to the business. If you are a technology operations leader who wants to build a team and a function, not just inherit one, and grow your scope alongside a high-performing company, this role was built for you. This is a manager-level role with real room to grow. As you build the team, prove its value, and mature the function, your scope grows with it. We are not handing you a finished org chart or a ceiling — the eventual size and shape of this team is a question you will help answer, and the leader who answers it well will grow right alongside the function they create. Your growth will be tied to your impact, not a calendar.

Requirements

Ability to read, analyze, and interpret technical procedures, vendor contracts, service-level agreements, and general business documents.
Ability to write reports, policies, runbooks, and clear technical communications for both technical and non-technical audiences.
Ability to effectively present information and respond to questions from leadership, peer technology teams, vendors, and end users, including delivering regular, decision-ready reporting to the Director of Global IT.
Ability to define problems, collect and analyze data, establish facts, and draw valid conclusions in ambiguous situations without a predefined playbook.
Ability to objectively assess existing capabilities, identify the highest-leverage improvements, and make sound, autonomous decisions that balance availability, security, cost, and supportability.
Ability to work with budgets, forecasts, licensing and utilization data, and cost-per-employee metrics.
Ability to calculate figures and amounts such as discounts, proportions, and percentages, and interpret KPIs, dashboards, and spend trends to inform resourcing and investment decisions.
Demonstrated proficiency across a SaaS-first, cloud-native technology environment, including: Microsoft Entra ID (Azure AD) and identity governance — Lifecycle Workflows, SCIM integrations, and least-privilege access models
Microsoft Azure and Microsoft Fabric (analytics / data warehouse) environments
Security tooling and frameworks — Zero Trust, FWaaS, endpoint management, and managed SOC operations
SaaS administration, license management, and spend optimization in a zero on-premise environment
Shopify Plus operational support (multi-brand, international)
Metrics, dashboards, and reporting tools used to drive proactive, data-informed decisions
Bachelor’s degree (B.A./B.S.) from a four-year college or university preferred, or an equivalent combination of education and experience
5–8 years of progressive IT or Technology Operations experience, with at least 2 years in a people management or team lead capacity
Demonstrated experience building or growing a team, including hiring, developing, and structuring people (internal and/or MSP) to meet rising demand
Demonstrated experience elevating or modernizing an IT function by assessing what exists, identifying gaps, and driving meaningful improvement
Proven ability to manage and develop people, with a clear investment in team growth and development
Solid experience managing external vendors and managed service providers with accountability to SLAs and performance standards
Experience working in a SaaS-first environment, with confidence and effectiveness in the absence of on-premises infrastructure
Familiarity with Microsoft Entra ID (Azure AD) and a genuine interest in maturing an IAM environment; hands-on governance experience is a strong plus
Background in a direct-to-consumer, eCommerce, or high-growth company environment is a strong plus
Experience supporting a multi-brand or internationally distributed organization is a plus

Nice To Haves

Familiarity with Microsoft Entra ID (Azure AD) and a genuine interest in maturing an IAM environment; hands-on governance experience is a strong plus
Background in a direct-to-consumer, eCommerce, or high-growth company environment is a strong plus
Experience supporting a multi-brand or internationally distributed organization is a plus

Responsibilities

Architect the future of the Technology Ops team by assessing current capabilities, identifying gaps, and defining what the team must become to support long-term growth
Lead, mentor, and develop your direct report today, and build toward a high-performing blended team of internal staff and managed service partners over time
Make the case for team structure, headcount, and capability investment through performance and data, earning the team you build
Set a high bar for accountability, service quality, and continuous improvement, and hire to that standard as the team grows
Foster a culture that reflects the Technology Ops model: proactive, employee-enabling, and metrics-driven, rather than traditional reactive IT support
Govern and hold accountable the managed service providers who support UK and EU operations, ensuring SLA performance and service quality
Establish a metrics framework that demonstrates the business value Technology Ops delivers, not just operational activity
Define, track, and report on outcomes that matter: cost per employee, SaaS spend efficiency, IAM automation ROI, vendor performance, employee enablement, and security posture health
Create operational dashboards and deliver regular, decision-ready reporting to the Director of Global IT
Use data to surface trends, drive proactive improvements, and inform resourcing and investment decisions
Establish a quarterly business review cadence with key vendors and service partners
Lead the help desk function with a relentless focus on employee experience and proactive enablement
Mature and expand the self-service knowledge base and help portal, scaling support through enablement rather than headcount alone
Produce and oversee user aid videos, how-to guides, and proactive technology communications that help employees get more from the tools REP Fitness provides
Ensure the technology onboarding experience is best-in-class and fully integrated with the People Ops new hire journey
Shift the team’s operating identity from ticket-takers to technology enablers
Own and mature REP Fitness’s Microsoft Entra ID environment, a key near-term priority for the function
Lead the design and implementation of automated user provisioning and deprovisioning workflows that remove IT from routine onboarding, offboarding, and role transition activities
Leverage Entra ID Governance, Lifecycle Workflows, and SCIM integrations, either directly or in partnership with specialist resources, to enforce least-privilege access across our SaaS portfolio
Manage access policies and identity governance across a growing, internationally distributed workforce
Serve as the internal coordination and accountability point for REP Fitness’s security posture, working closely with our managed SOC partner, FWaaS provider, zero trust framework, and endpoint management stack
Maintain a strong internal relationship with our security vendors, ensuring performance and alignment to REP Fitness’s needs
Drive security awareness training, phishing simulation programs, and policy enforcement across the global employee base
Act as the internal escalation and communication lead during security incidents, in close partnership with the SOC
Own the SaaS application portfolio end to end, including licensing, renewals, utilization, vendor relationships, and spend optimization
Maintain and improve a structured SaaS intake, evaluation, and security review process for new tool requests
Manage all technology vendor relationships with clear accountability frameworks, defined SLAs, and regular performance reviews
Ensure all vendors and platforms meet REP Fitness’s security and compliance standards
Support operational stability across our Shopify Plus environments and other business-critical platforms
Maintain operational oversight of REP Fitness’s Microsoft Azure and Fabric environments in partnership with the Systems & Architecture team
Ensure appropriate access governance and cost visibility for cloud resources
Champion REP Fitness’s zero on-premise, SaaS-first philosophy as the company continues to scale
Bring an operational lens to infrastructure decisions, including availability, security, cost, and supportability
Own the Technology Ops budget with transparency and rigor
Establish and maintain frameworks for understanding total cost of operations and cost per employee, giving the Director of Global IT clear and consistent visibility into technology investment
Conduct regular license audits and utilization reviews to optimize SaaS and cloud spend
Deliver financial forecasting and budget reporting aligned to REP Fitness’s growth trajectory
Develop and maintain a comprehensive, living library of IT policies, runbooks, and standard operating procedures
Build a documentation-first culture within the team so everything repeatable is written down and, where possible, automated
Govern and maintain IT data privacy efforts, complying with US, UK, and EU regulations.
Establish governance processes for technology decisions, access reviews, and vendor onboarding
Build and run a proactive technology enablement program that includes training content, video libraries, and a regular internal communications cadence to help employees work smarter
Partner with People Ops to ensure technology orientation is a seamless and high-quality part of the new hire experience
Measure and continuously improve technology adoption and employee satisfaction scores across the organization
Own incident response processes and communication protocols in close partnership with the SOC and Systems & Architecture team
Maintain and regularly test business continuity and disaster recovery plans appropriate for a SaaS-native, cloud-first environment
Ensure clear escalation paths and consistent stakeholder communication during technology incidents
Coordinate technology operations across our US, UK, and EU employee populations, with UK and EU delivery managed by local MSP partners
Hold international MSP partners accountable to performance standards and service quality
Ensure globally consistent technology standards as REP Fitness continues its international expansion

Benefits

Company bonus potential
Medical, Dental, Vision (Competitive Benefits Packages Available)
Health Savings Account (HSA) with employer contributions
Flexible Spending Account (FSA) options
LTD/STD, Life and AD&D (100% premiums covered by REP)
401k and Roth options with employer match up to 4%
Employee Assistance Program (EAP)
4 weeks of PTO accrued during your first year
48 hours of sick leave annually
7 paid company holidays with an additional floating holiday
Paid Parental leave day 1
Birthday - Paid day off
Unique bonus structure that rewards exceptional individual performance as well as company-wide performance
Full access to employee gym
Employee discount on REP equipment, apparel and nutrition
Daily snacks and drinks provided by REP (for onsite employees)
‘Fitness’ casual attire
Company and team building events
Professional growth and development within the organization
LIFE-WORK balance