Manager, Technology Operations

Quartz • Madison, WI

5h • Remote

About The Position

Quartz Health Solutions is seeking a Manager, Technology Operations (Tech Ops) to lead a team responsible for the reliability, performance, and continuous improvement of core infrastructure services. This role will oversee systems administration, network operations, voice/telecommunications systems, and service management processes, ensuring stable, secure, and scalable technology operations that support critical services.

Requirements

• Bachelor’s degree in information technology, computer science, or related field with 5+ years of experience in IT infrastructure, technical support, systems administration, network engineering/administration, or voice administration OR associate degree in information technology, computer science, or related field with 8+ years of experience in IT infrastructure, technical support, systems administration, network engineering/administration, or voice administration OR high school equivalency with 11+ years of experience in IT infrastructure, technical support, systems administration, network engineering/administration, or voice administration
• Experience leading technical teams and managing third-party vendors or service providers
• Familiarity with Microsoft technology stack administration, including Windows OS, Microsoft 365, Azure AD, Outlook and related Office technologies
• Working knowledge of network engineering and administration concepts, including Palo Alto and Cisco technologies
• Working knowledge of voice administration platforms, including CCaaS (contact center as a service) solutions, Microsoft Teams Voice, VOIP, and contract center technologies
• Understanding of healthcare technology environments and regulatory considerations
• Expertise in IT service management processes and operational best practices
• Ability to lead cross-functional teams and influence stakeholders
• Strong analytical and problem-solving skills
• Commitment to customer-centric service delivery
• Ability to build relationships with internal and external vendors

Nice To Haves

• ITIL foundation certification, or ability to obtain within 6 months of position start date
• Relevant technical certifications (network, cloud, systems) or ability to obtain within 6-12 months of position start date
• Candidates must have access to high-speed, non-satellite Internet to successfully work from home.

Responsibilities

• Selects, develops, mentors, and retains engaged and high-performing staff.
• Provides coaching, development opportunities, and performance management.
• Fosters a culture of accountability, collaboration, and continuous improvement.
• Manages relationships with vendors and managed service providers.
• Maintains oversight of teams responsible for the design, implementation, and support of systems administration, network engineering and administration, voice administration and unified communications, ITSM platforms and service desk processes.
• Oversees the day-to-day infrastructure operations, ensuring high availability and performance.
• Manages SLAs (Service Level Agreements), incident response, and service delivery metrics.
• Leads major incident response and resolution efforts.
• Promotes proactive monitoring, automation, and reliability improvements.
• Oversees disaster recovery and business continuity planning.
• Identifies and implements modern infrastructure solutions and automation opportunities.
• Leads complex, highly-visible initiatives to improve scalability, security, and operational efficiency.
• Facilitates collaboration across technical teams, business units, and leadership on complex operational issues.
• Influences stakeholders and drives alignment on prioritization and investment on key initiatives.

Benefits

• Play a key role in driving operational excellence, modernizing infrastructure, and delivering a seamless technology experience for users
• Starting salary is based on skills and experience: $116,800 - $146,000 plus robust benefits package
• opportunity for career advancement
• a professional culture built on the foundations of Respect, Responsibility, Resourcefulness and Relationships.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager