Highland Park

Endeavor Health•Skokie, IL

5d•Onsite

About The Position

The Manager, Clinical Engineering Operations supervises day-to-day repair, preventive-maintenance, and service activities performed by in-house Clinical Engineering technicians at one or more assigned Endeavor hospitals. The manager assigns scheduled and unscheduled work, manages technician schedules and performance, owns equipment service quality and uptime at assigned sites, and serves as the primary Clinical Engineering contact for clinical customers and site leadership. The role has direct control of medical-equipment maintenance across a typical installed asset base valued at $100 million–$300 million. The manager oversees Biomedical and Imaging service FTEs and financial operating budgets for equipment inventories valued between $99 million and $275 million. The role ensures regulatory and accreditation compliance, collaborates with clinical, operational, and medical staff to improve operations and resource management, and identifies and escalates issues with actionable recommendations. The manager directs team work, selects and develops staff, sets expectations, manages performance, and may develop or recommend operating and capital budgets while controlling expenditures within approved objectives. The role also requires adherence to the organization’s Code of Ethical Conduct and applicable policies, regulations, and laws. This is a full-time, day-hours position at Evanston, Glenbrook, or Highland Park Hospitals. It is currently available only to current Sodexo and Trimedx employees.

Requirements

Associate's degree or equivalent experience in Electronics, Computer Science, or Biomedical Equipment Technology.
At least 5 years of Clinical Engineering experience working on multiple classes of medical equipment, with demonstrated knowledge of corrective and scheduled maintenance practices.
At least 3 years as a lead or supervisor in a technical environment.
Strong human relations and analytical skills.
Ability to independently schedule, organize, and manage staff.
Ability to translate technical analysis for management reporting and communicate with organization and vendor executives, hospital teams, and team members.
Problem-solving ability using information from various sources.
Understanding of hospital operations related to patient-care equipment and the urgency of managing service events.
Proficiency with Microsoft Office and document preparation for analysis.
Knowledge of relevant regulatory and accreditation requirements, codes, and standards.
Efficient time and resource management in a complex environment with multiple dependencies and tight deadlines.
Ability to perform very heavy work: exerting more than 100 pounds occasionally and/or more than 50 pounds of force constantly to move objects.

Nice To Haves

Bachelor’s degree.
Knowledge of CMMS/work-order systems.

Responsibilities

Supervise day-to-day repair, preventive-maintenance, and service activities of in-house Clinical Engineering technicians.
Assign scheduled and unscheduled work and manage technician schedules and performance.
Own equipment service quality and uptime at assigned site(s), and serve as the primary Clinical Engineering contact for clinical customers and site leadership.
Manage financial operating budgets for equipment inventories valued between $99 million and $275 million.
Oversee Biomedical and Imaging service FTEs.
Ensure compliance with regulatory and accreditation standards for the Clinical Engineering program.
Collaborate with clinical, operational, and medical staff to improve operations and resource management.
Identify and escalate issues, communicating actionable recommendations to relevant leaders for timely resolution.
Design and direct team work; select, coach, and develop team members; and set clear expectations to motivate the team.
Manage performance by recognizing achievement, providing feedback, and administering progressive discipline when necessary.
May develop or recommend operating and capital budgets and control expenditures within approved budget objectives.
Understand and adhere to the organization's Code of Ethical Conduct, and ensure supervised employees comply with applicable policies, regulations, and laws.