Manager, CE Business Office

Endeavor Health•Skokie, IL

7d•$59 - $92•Onsite

About The Position

The Manager, Clinical Engineering Business Office oversees Endeavor Health’s enterprise-wide CE Business Office functions, including the CE Call Center, invoice reconciliation, and a team of CE Business Office Coordinators and Parts Coordinators. The role serves as the operational hub between Clinical Engineering, Finance, Accounts Payable, and clinical customers. Within Endeavor’s enterprise processes, central Procurement and Supply Chain handle purchasing and Accounts Payable handles payment; this position owns CE-side intake, requisition quality, invoice reconciliation, and vendor coordination. The manager leads daily Business Office operations and is accountable for service levels, process quality, and continuous improvement. The position also develops and maintains policies and procedures for regulatory and accreditation compliance, collaborates with CE leadership and the Clinical Engineer on cross-functional initiatives, and performs full human-resources responsibilities for the Business Office team. The role is based at the Skokie or Corporate Office location and provides systemwide coverage.

Requirements

Bachelor’s degree in Business or a related field.
At least 5 years in a healthcare setting in a lead role for operations support.
At least 2 years leading staff.
Understanding of basic accounting concepts.
Proficiency in PowerPoint, Excel functions and formulas, and data-analytics platforms.
Excellent project management skills and ability to perform basic financial analysis.
Strong verbal, written, and presentation skills; strong multitasking and time-management skills.
High autonomy and self-motivation; advanced problem-solving ability; customer focus, urgency, and ownership; ability to manage complex issues, build strategic relationships, and lead by example.
Proficiency with Microsoft Office and data-analytics platforms.

Nice To Haves

Master’s degree in Business or a related field.

Responsibilities

Lead day-to-day Business Office operations, including call-center management, parts sourcing, on-call scheduling, and vendor coordination for the CE answering service.
Own CE invoice reconciliation, set service levels for match-exception resolution and payment timeliness, monitor team throughput and accuracy, and resolve escalated exceptions with Finance and Accounts Payable.
Define, report, and manage Business Office service levels, including speed of dispatch, work-order processing time, invoice-payment timeliness, and customer satisfaction; drive continuous improvement.
Partner with CE leadership to identify standardization opportunities and improvement initiatives for work-order intake, dispatch, and related processes.
Oversee the creation and updating of policies, procedures, and guidelines for regulatory and accreditation compliance and operational improvement.
Engage with CE leadership and the Clinical Engineer on cross-functional projects that overlap with Business Office functions.
Perform full HR responsibilities for the Business Office team, including hiring, coaching, performance management, compensation, promotions, corrective action, and terminations.