Manager Clinical Accounts Management Services

HCSC•Chicago, IL

12d•Hybrid

About The Position

This position provides strategic and operational leadership for Clinical Accounts Management Services (CAMS), overseeing client-facing Clinical Account Consultants who support the organization’s largest National ASO clients and Sales and Account Management (SAM) teams. The Manager develops and executes departmental strategies, drives operational excellence, and aligns clinical account management initiatives with enterprise objectives and client needs. The role serves as a key liaison among executive leadership, SAM, clients, brokers, and cross-functional stakeholders to advance business goals, strengthen strategic partnerships, and enhance clinical products and services. It is accountable for talent development, succession planning, workforce management, and building a high-performing team recognized as trusted clinical business advisors. The Manager leads complex, high-visibility initiatives, influences organizational decision-making, supports growth opportunities through finalist meetings and proposal activities, and identifies solutions to improve client satisfaction, operational effectiveness, and competitive positioning. The role also partners with executive leadership to establish departmental priorities, develop scalable processes, and achieve short- and long-term business objectives. This is a hybrid role requiring at least three days per week in the office and two days remote. Travel, including overnight stays, is required.

Requirements

Bachelor’s degree.
Current, unrestricted, valid state-of-operations license as a Registered Nurse (RN), Licensed Master Social Worker (LMSW), Licensed Professional Counselor (LPC), or Registered Dietitian.
At least 5 years of progressive healthcare, managed care, or clinical account management experience.
At least 3 years of clinical practice or behavioral counseling experience.
At least 2 years of experience in a Clinical Account Consultant or related role, with demonstrated success.
At least 1 year of management or lead experience.
Proven experience leading groups and teams to meet goals and objectives.
Understanding of the managed care industry, including relationships with brokers, clients, and vendors, and medical care management products and services such as case management and utilization management.
Expert ability to build and cultivate relationships, with excellent interpersonal skills and ability to collaborate effectively in a team environment.
Experience with data analysis and formulating recommendations.
Proven project management expertise.
Highly effective presentation skills and exceptional verbal and written communication skills.
Ability to work independently and collaboratively in a fast-paced environment.
Ability to lead complex, high-profile departmental and cross-functional projects effectively.
Expert knowledge of medical care management products, the health insurance industry, and competitive intelligence.
Highly developed business acumen.
Expert PC proficiency with Microsoft applications, especially PowerPoint, Excel, and Outlook, and aptitude for learning new software platforms and formats.
Ability to travel, including overnight stays.

Nice To Haves

Advanced degree and specialized job-related leadership certifications, such as an MBA or Master’s in Nursing.
Prior experience as a manager or leader.
Experience in training, mentoring, and staff development.

Responsibilities

Provide strategic and operational leadership for Clinical Accounts Management Services (CAMS).
Oversee client-facing Clinical Account Consultants supporting National ASO clients and Sales and Account Management teams.
Develop and execute departmental strategies and drive operational excellence.
Align clinical account management initiatives with enterprise objectives and client needs.
Serve as a liaison among executive leadership, Sales and Account Management, clients, brokers, and cross-functional stakeholders.
Advance business goals, strengthen strategic partnerships, and enhance delivery of clinical products and services.
Lead talent development, succession planning, and workforce management; cultivate a high-performing team of trusted clinical business advisors.
Lead complex, high-visibility initiatives and influence organizational decision-making.
Support growth opportunities through finalist meetings and proposal activities.
Identify solutions that improve client satisfaction, operational effectiveness, and competitive positioning.
Partner with executive leadership to establish departmental priorities, develop scalable processes, and achieve business objectives.
Travel, including overnight stays.