Client Technologies #005

Delan Associates, Inc • Jacksonville, FL

2d

About The Position

Delan Associates, Inc. is seeking candidates for Client Technologies in Jacksonville, Florida. The Manager, Client Technologies role provides IT users with desktop equipment and support, determines user needs, and incorporates them into the desktop support design and overall plan. Accountabilities include hardware and software planning, vendor selection, acquisition, Tier 2 problem resolution, setup, integration, testing, and installation. The manager works with supported organizations to establish performance metrics, monitors and analyzes those metrics, and shares results with users. The role also organizes installation, deployment, and upgrade activities for software, hardware, and network facilities in the desktop environment, and evaluates techniques for increasing user desktop productivity.

This is a middle-management role in PC/desktop support and maintenance. It works under general direction of senior-level management and typically manages and mentors supervisors, project leaders, and/or technical staff. The posting indicates the position frequently reports to an IT Chief Operating Officer, Operating Unit IT Executive, or Departmental IT Executive.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent work experience.
• At least 7 years of IT work experience, including management of team(s) responsible for desktop support.
• Experience managing support operations in a 24x7, multisite environment.
• Experience with budgeting, expense management, and contract management.

Responsibilities

• Provide IT users with desktop equipment and support.
• Determine user needs and incorporate them into desktop support design and planning.
• Plan desktop hardware and software; select vendors and manage acquisition.
• Oversee Tier 2 problem resolution, setup, integration, testing, and installation.
• Work with supported organizations to establish performance metrics, monitor and analyze performance, and share results with users.
• Organize installation, deployment, and upgrades of desktop software, hardware, and network facilities.
• Evaluate and provide techniques to increase user desktop productivity.
• Manage and mentor supervisors, project leaders, and/or technical staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager