Client Technologies #005

Delan Associates, Inc • Orlando, FL

2d

About The Position

Responsible for providing IT users with desktop equipment and support, determining user needs, and incorporating them into the design and overall plan for desktop support. Accountabilities cover hardware and software planning, vendor selection, acquisition, Tier 2 problem resolution, setup, integration, testing, and installation. Works with supported organizations to establish performance metrics and monitors and analyzes those metrics, sharing results with users. Organizes and coordinates installation, deployment, and upgrade activities for software, hardware, and network facilities related to the desktop environment. Desktop applications may include productivity tools, email, and applications used by groups without programming customization. Evaluates and provides techniques for increasing user desktop productivity.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent work experience.
• At least 7 years of IT work experience, including managing teams responsible for desktop support.
• Experience managing support operations in a 24x7, multi-site environment.
• Experience with budgeting, expense management, and contract management.

Responsibilities

• Provide IT users with desktop equipment and support.
• Determine user needs and incorporate them into desktop support design and planning.
• Plan hardware and software; select vendors; manage acquisition, Tier 2 problem resolution, setup, integration, testing, and installation.
• Work with supported organizations to establish performance metrics, monitor and analyze results, and share them with users.
• Organize and coordinate desktop-related software, hardware, and network facility installation, deployment, and upgrades.
• Evaluate and provide techniques for increasing user desktop productivity.
• Manage and mentor supervisors, project leaders, and/or technical staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager