Client Technologies #005

Delan Associates • Clearwater, FL

1d • Onsite

About The Position

The Manager, Client Technologies is responsible for providing IT users with desktop equipment and support, determining user needs, and incorporating them into the design and overall plan for desktop support. Accountabilities include hardware and software planning, vendor selection, acquisition, Tier 2 problem resolution, setup, integration, testing, and installation. The manager works with supported organizations to establish performance metrics, monitors and analyzes performance, and shares results with users. The role coordinates installation, deployment, and upgrades of software, hardware, and network facilities in the desktop environment, and evaluates techniques to increase desktop productivity.

This is a middle-level management role in PC and desktop support and maintenance. The manager works under general direction of senior-level management and typically manages and mentors supervisors, project leaders, and/or technical staff. The position requires experience managing desktop support teams and operations in a 24x7, multisite environment, as well as budgeting, expense management, and contract management.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent work experience.
• At least 7 years of IT work experience, including managing teams responsible for desktop support.
• Experience managing support operations in a 24x7, multisite environment.
• Experience with budgeting, expense management, and contract management.

Responsibilities

• Provide IT users with desktop equipment and support.
• Determine user needs and incorporate them into the design and overall desktop-support plan.
• Plan hardware and software, select vendors, and oversee acquisition, Tier 2 problem resolution, setup, integration, testing, and installation.
• Establish performance metrics with supported organizations to ensure user needs are being met.
• Monitor and analyze performance metrics and share results with users.
• Organize and coordinate installation, deployment, and upgrades of desktop software, hardware, and network facilities.
• Evaluate and provide techniques for increasing user desktop productivity.
• Manage and mentor supervisors, project leaders, and/or technical staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager