Client Technologies #005

Delan Associates, Inc • Miami, FL

2d

About The Position

The Manager, Client Technologies is responsible for providing IT users with desktop equipment and support, determining user needs, and incorporating those needs into desktop support design and planning. The role covers hardware and software planning, vendor selection, acquisition, Tier 2 problem resolution, setup, integration, testing, and installation. The manager works with supported organizations to establish performance metrics, monitors and analyzes results, and shares them with users. The role also coordinates installation, deployment, and upgrades of software, hardware, and network facilities in the desktop environment, and evaluates ways to increase user desktop productivity. Desktop applications may include productivity tools, email, and group applications that do not involve programming customization.

This is a middle-level management role in PC/desktop support and maintenance. The manager works under the general direction of senior management and typically manages and mentors supervisors, project leaders, and/or technical staff. The position frequently reports to an IT Chief Operating Officer, Operating Unit IT Executive, or Departmental IT Executive.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent work experience.
• At least 7 years of IT work experience, including managing teams responsible for desktop support.
• Experience managing support operations in a 24x7, multi-site environment.
• Experience with budgeting, expense management, and contract management.

Responsibilities

• Provide IT users with desktop equipment and support.
• Determine user needs and incorporate them into desktop support design and planning.
• Oversee hardware and software planning, vendor selection, acquisition, Tier 2 problem resolution, setup, integration, testing, and installation.
• Work with supported organizations to establish performance metrics and monitor, analyze, and share performance results.
• Organize and coordinate installation, deployment, and upgrades of software, hardware, and network facilities in the desktop environment.
• Evaluate techniques for increasing user desktop productivity.
• Manage and mentor supervisors, project leaders, and/or technical staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager