Client Technologies #005

Delan Associates • Fort Lauderdale, FL

1d

About The Position

The Manager, Client Technologies is responsible for providing IT users with desktop equipment and support, determining user needs, and incorporating those needs into the desktop-support design and overall plan. Accountabilities include hardware and software planning, vendor selection, acquisition, Tier 2 problem resolution, setup, integration, testing, and installation. The manager works with supported organizations to establish performance metrics, monitors and analyzes those metrics, and shares results with users. The role organizes and coordinates installation, deployment, and upgrades of software, hardware, and network facilities in the desktop environment. Desktop applications may include productivity tools, email, and group applications without programming customization. The role also evaluates and provides techniques for improving user desktop productivity.

This is a middle-management position in PC/desktop support and maintenance. It works under the general direction of senior-level management and typically manages and mentors supervisors, project leaders, and/or technical staff. The posting states that the role frequently reports to an IT Chief Operating Officer, Operating Unit IT Executive, or Departmental IT Executive.

The posting also lists two other Client Technologies roles: Client Technologies Analyst (Job #2010), an intermediate professional role providing maintenance and support for moderately complex to complex client products and Tier 2 support; and Client Technologies Technician (Job #2020), an entry-level role providing maintenance and support for basic client products, peripherals, network, and physical moves.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent work experience.
• A minimum of 7 years of IT work experience, including managing teams responsible for desktop support.
• Experience managing support operations in a 24x7, multi-site environment.
• Experience with budgeting, expense management, and contract management.

Responsibilities

• Provide IT users with desktop equipment and support, and incorporate user needs into desktop-support design and planning.
• Plan hardware and software and manage vendor selection, acquisition, setup, integration, testing, and installation.
• Provide Tier 2 problem resolution.
• Work with supported organizations to establish performance metrics and monitor, analyze, and share performance results.
• Organize and coordinate installation, deployment, and upgrades of desktop software, hardware, and network facilities.
• Evaluate and provide techniques for increasing user desktop productivity.
• Manage and mentor supervisors, project leaders, and/or technical staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager