Manager, Client Services – Supported Living

Community Living Hamilton•Hamilton, ON

1d•Onsite

About The Position

CLH is the region’s largest service provider for individuals with developmental disabilities such as Down Syndrome and Autism. We are dedicated to helping them achieve their full potential, be included in our community, and, ultimately, build great lives. We offer widely recognized expertise and serve more than 1,600 people with special needs every year – from children to aging seniors. We offer community participation programs, residential services, respite services, employment supports, and services designed for children.

Requirements

Degree or diploma in Developmental Services, Social Services, Management, Disabilities Management or Applied Behavioural Sciences or equivalent education and experience.
Previous experience working with people with high-risk behaviours, transitional aged youth, addictions and/or mental health.
Minimum 5 years experience in a management, supervisory or team leadership role.
Demonstrated experience developing and implementing dynamic and engaging programs for and with people with special needs.
Highly skilled in client/family liaison and stakeholder engagement.
Excellent interpersonal and communication skills (both verbal and written).
Knowledge of relevant legislation in Developmental Services as well as demonstrated experience with Quality Assurance Measures.
A commitment to inclusion and empowerment for people with special needs.
A valid G class driver’s license, with proof of insurance in good standing a clean driver’s abstract and access to reliable transportation.

Nice To Haves

Previous experience managing in a unionized environment is preferred.
Fluency in a language other than English is an asset.

Responsibilities

Provide leadership and management to teams of Direct Support Facilitators; respond to inquiries, requests/concerns, address and resolve issues when supporting staff.
Ensure performance management protocols are adhered to in relation to the responsibilities and requirements of the employee’s position.
Develop, maintain and promote a high level of quality service delivery.
Ensure programs meet all internal and external reporting requirements.
Manage day-to-day administration of the programs.
Provide enhanced program development, planning and evaluation.
Promote community and stakeholder engagement.
Have working knowledge of the Employment Standards Act, applicable labour laws, and Collective Agreements.
Direct staff and provide program oversight through regular on-site management.
Ensure staff teams complete annual training, meeting regulatory and organizational standards and facilitate training as required.
Audit program timesheets, petty cash, and staff reports to ensure all program expectations are met.
Ensure all CLH policies and procedures are adhered to and documented to ensure client safety and regulatory compliance.