Manager, Centralized Services - Business Process

Core Spaces•Tampa, FL

16h•Hybrid

About The Position

The Manager, Centralized Services – Business Process plays a key role in building scalable, measurable, and efficient processes that support the growth of Core’s centralized operations. Reporting to the Director, Centralized Services, this role partners across Operations, Accounting, Technology, and Property teams to translate business needs into practical solutions, stronger reporting, and system-enabled improvements. This role supports centralization initiatives from discovery through implementation and continuous optimization, helping identify opportunities to improve performance, drive efficiency, and strengthen consistency across the portfolio. By connecting strategy to execution, the Business Process Manager helps Core make data-informed decisions that enhance operational efficiency, team member effectiveness, and the resident experience.

Requirements

Bachelor's degree in Business, Finance, Operations, or a related field, or equivalent experience.
3-5 years of experience in business process improvement, operations, business analysis, or related functions.
Experience evaluating, designing, and optimizing operational processes in multi-site, service-driven, or complex business environments.
Strong analytical, problem-solving, and critical-thinking skills with the ability to translate data into actionable recommendations.
Experience gathering business requirements, documenting processes, and supporting operational or technology-driven initiatives.
Ability to manage multiple priorities, influence stakeholders, and drive projects in a fast-paced environment.

Nice To Haves

Experience supporting centralized services, shared services, or large-scale operational transformation initiatives.
Knowledge of property management, student housing, real estate, or multi-location operating environments.
Experience developing performance frameworks, including KPIs, SLAs, dashboards, and operational reporting.
Familiarity with workflow automation, process optimization methodologies, or continuous improvement practices such as Lean or Six Sigma.
Experience building business cases, assessing operational impacts, or supporting technology implementations.
Exceptional communication and stakeholder management skills, with the ability to influence decisions and drive alignment across teams.

Responsibilities

Support the assessment and optimization of centralized services across collections, leasing, financial operations, and administrative functions.
Conduct discovery sessions and current state assessments to identify opportunities for centralization, standardization, automation, and operational improvement.
Analyze workflows, data flows, and system utilization to assess feasibility, efficiency, and scalability.
Develop business cases and analyses that support centralized service expansion and operational improvements.
Support centralized services planning efforts by gathering data, documenting findings, and identifying opportunities for future growth.
Gather and document business requirements, process maps, workflows, and operating procedures.
Manage centralized documentation to support consistency, compliance, and operational efficiency.
Support the design and implementation of scalable and repeatable business processes aligned with centralized operating models.
Maintain process documentation, governance standards, and operational controls that promote consistency and compliance.
Recommend enhancements to policies, procedures, and system configurations that improve operational effectiveness.
Partner with Technology and Operations teams to evaluate and optimize systems, reporting tools, workflow automation, and business applications that support centralized operations.
Assist with developing, monitoring, and refining KPIs, SLAs, and performance metrics that measure operational effectiveness and service quality.
Develop the creation and maintenance of dashboards, reports, and performance tracking tools.
Analyze operational and financial data to identify trends, risks, and opportunities for improvement.
Provide insights and recommendations that support operational and strategic decision-making.
Partner with cross-functional teams to promote data accuracy, consistency, and reliable reporting.
Support operational readiness, implementation, and continuous improvement activities associated with centralization initiatives and business process changes.
Partner with Operations, Accounting, Technology, HR, and Property teams to support the implementation of new processes, systems, and operating models.
Facilitate discovery sessions, workshops, stakeholder meetings, and working groups to gather feedback and/or align on solutions.
Assist with change management activities that encourage process adoption and stakeholder engagement.
Participate in post-implementation reviews and help identify opportunities to improve effectiveness and service delivery.
Coordinate multiple business process improvement initiatives and support project execution against established timelines and objectives.
Serve as a primary point of contact for Business Process Outsourcing (BPO) vendor escalations, ensuring issues are documented, routed appropriately, and tracked through resolution.
Coordinate with internal stakeholders and vendor partners to facilitate timely issue resolution.
Monitor escalation trends and recurring issues and provide recommendations for process improvements.
Maintain escalation reporting and communicate updates to Centralized Services leadership.
Occasional travel may be necessary as needed.
Perform all other duties and responsibilities as assigned.
Must be able to complete all physical requirements of this role with or without a reasonable accommodation.

Benefits

A culture that provides you with a sense of belonging
Hybrid or remote work options may vary by role to support work-life balance
Competitive pay that values your contributions
Incentives designed to reward your achievements
Paid flexible PTO to disconnect or celebrate life milestones
Paid 14+ holidays, including your birthday, to disconnect and celebrate
Paid Parental Leave that begins after 90 days
Paid volunteer time off to give back to your community
Robust health plan options that begin within at least 30 days of your employment
Monthly phone reimbursement
Wellness allowance and perks, including a yearly subscription to a meditation app
An environment that provides you a voice to share your perspectives
Employee Assistance Program (EAP) for access to confidential support services
Company retirement options including 401(k) + matching & Roth account option