Manager, Centralized Services - Business Process

Core Spaces•Tampa, FL

69d

About The Position

The Manager, Centralized Services – Business Process builds scalable, measurable, and efficient processes that support Core’s centralized operations. Reporting to the Director, Centralized Services, this role partners across Operations, Accounting, Technology, HR, and Property teams to translate business needs into practical solutions, stronger reporting, and system-enabled improvements. The role supports centralization initiatives from discovery through implementation and continuous optimization. It identifies opportunities to improve performance, drive efficiency, and strengthen consistency across the portfolio, connecting strategy to execution to inform decisions that enhance operational efficiency, team member effectiveness, and the resident experience. Occasional travel may be necessary. The employee must be able to complete all physical requirements of the role with or without reasonable accommodation.

Requirements

Bachelor’s degree in Business, Finance, Operations, or a related field, or equivalent experience.
3–5 years of experience in business process improvement, operations, business analysis, or related functions.
Experience evaluating, designing, and optimizing operational processes in multi-site, service-driven, or complex business environments.
Strong analytical, problem-solving, and critical-thinking skills, with the ability to translate data into actionable recommendations.
Experience gathering business requirements, documenting processes, and supporting operational or technology-driven initiatives.
Ability to manage multiple priorities, influence stakeholders, and drive projects in a fast-paced environment.

Nice To Haves

Experience supporting centralized services, shared services, or large-scale operational transformation initiatives.
Knowledge of property management, student housing, real estate, or multi-location operating environments.
Experience developing performance frameworks, including KPIs, SLAs, dashboards, and operational reporting.
Familiarity with workflow automation, process optimization methodologies, or continuous improvement practices such as Lean or Six Sigma.
Experience building business cases, assessing operational impacts, or supporting technology implementations.
Exceptional communication and stakeholder management skills, with the ability to influence decisions and drive alignment across teams.

Responsibilities

Assess and optimize centralized services across collections, leasing, financial operations, and administrative functions.
Conduct discovery sessions and current-state assessments to identify opportunities for centralization, standardization, automation, and operational improvement.
Analyze workflows, data flows, and system utilization to assess feasibility, efficiency, and scalability.
Develop business cases and analyses supporting centralized service expansion and operational improvements.
Gather data, document findings, and identify opportunities for future growth in centralized services planning.
Gather and document business requirements, process maps, workflows, and operating procedures.
Manage centralized documentation and maintain process documentation, governance standards, and operational controls that promote consistency, compliance, and efficiency.
Support the design and implementation of scalable, repeatable business processes aligned with centralized operating models.
Recommend enhancements to policies, procedures, and system configurations.
Partner with Technology and Operations teams to evaluate and optimize systems, reporting tools, workflow automation, and business applications.
Assist with developing, monitoring, and refining KPIs, SLAs, and performance metrics measuring operational effectiveness and service quality.
Develop the creation and maintenance of dashboards, reports, and performance-tracking tools.
Analyze operational and financial data to identify trends, risks, and opportunities for improvement, and provide recommendations for decision-making.
Promote data accuracy, consistency, and reliable reporting with cross-functional teams.
Support operational readiness, implementation, and continuous improvement activities related to centralization initiatives and business process changes.
Partner with Operations, Accounting, Technology, HR, and Property teams to implement new processes, systems, and operating models.
Facilitate discovery sessions, workshops, stakeholder meetings, and working groups to gather feedback and align on solutions.
Assist with change management activities that encourage process adoption and stakeholder engagement.
Participate in post-implementation reviews and identify opportunities to improve effectiveness and service delivery.
Coordinate multiple business process improvement initiatives and support project execution against established timelines and objectives.
Serve as a primary point of contact for Business Process Outsourcing (BPO) vendor escalations; ensure issues are documented, routed, and tracked through resolution.
Coordinate with internal stakeholders and vendor partners to facilitate timely issue resolution.
Monitor escalation trends and recurring issues and recommend process improvements.
Maintain escalation reporting and communicate updates to Centralized Services leadership.
Perform other duties and responsibilities as assigned.

Benefits

Hybrid or remote work options may vary by role.
Competitive pay.
Incentives designed to reward achievements.
Paid flexible PTO.
Paid 14+ holidays, including the employee’s birthday.
Paid parental leave beginning after 90 days.
Paid volunteer time off.
Health plan options beginning within at least 30 days of employment.
Monthly phone reimbursement.
Wellness allowance and perks, including a yearly meditation app subscription.
Employee Assistance Program (EAP) for confidential support services.
Company retirement options including 401(k) with matching and a Roth account option.