Manager, Central Systems - Application Infrastructure

Four Seasons Hotels and Resorts • Toronto, ON

10d • $85,000 - $125,000 • Hybrid

About The Position

Four Seasons is seeking a hospitality-focused technology leader who understands how well-designed systems directly support great guest experiences. The Manager, Central Systems Integrations plays a critical role in shaping and delivering technology solutions that power reservation journeys, on-property operations, staff effectiveness, and guest-facing digital experiences. This role leads the design and delivery of central system integrations and applications that connect our enterprise platforms with hotel and guest-facing technologies. You will help guide development teams in building reliable, scalable solutions that support everything from staff tools to guest mobile apps and digital commerce experiences. Working closely with product teams in operations, reservations, digital experiences with external partners, this role ensures technology solutions are practical, secure, and aligned with the real-world needs of hospitality teams. In addition to technical leadership, this position requires strong people leadership, collaboration, and a service-oriented mindset. This role is based in our temporary location of 20 York Mills Rd, then the Four Seasons Hotels and Resorts, Toronto Corporate Office, reporting to the Director, Central Systems (Reservations). This role involves interactions with primarily internal stakeholders at various levels. In hospitality, technology is only successful when it is invisible to guests and effortless for staff. This role ensures our systems work harmoniously behind the scenes—empowering teams, supporting growth, and enabling memorable guest experiences across every touchpoint.

Requirements

• Bachelor’s degree in information technology, Computer Science, or Hospitality Management with related experience.
• 5+ years of experience helping with the design and delivery of enterprise-scale technology solutions in a cloud-first environment.
• 3+ years of experience working with development teams and coordinating complex initiatives.
• Strong experience with system integrations, APIs, and enterprise platforms.
• Proven ability to lead teams, manage priorities, and deliver dependable solutions in fast-paced environments.
• Excellent communication skills with the ability to bridge technical teams and hospitality stakeholders.

Nice To Haves

• Hospitality industry experience is a strong asset and highly preferred.

Responsibilities

• Lead and support various teams, including development teams responsible for building and enhancing central hospitality integrations and applications.
• Assist with the design of technology solutions that support key hospitality capabilities such as reservations, guest engagement, staff productivity, and digital commerce.
• Provide technical direction while keeping a strong focus on operational simplicity, reliability, and guest impact.
• Act as a hands-on leader who can assist with solution design, problem-solve complex challenges, and lead teams in an agile, cloud-first environment.
• Oversee the development and enhancement of hospitality applications such as: Hotel operational tools, Guest mobile applications, Digital booking and commerce platforms.
• Ensure applications integrate smoothly with core enterprise and hospitality systems to deliver seamless experiences across channels.
• Promote modern, scalable design approaches that support growth and evolving guest expectations.
• Lead end-to-end integrations between hospitality platforms and enterprise systems such as reservation systems, CRM, payment providers, and financial platforms.
• Partner with internal teams and vendors to define integration requirements that support business workflows and service outcomes.
• Coordinate API design, data flows, and system interoperability to ensure stability, performance, and data accuracy.
• Support troubleshooting efforts, ensuring swift resolution of issues with minimal disruption to hotel operations.
• Work closely with product managers, designers, DevOps, reservations, and operations teams to align technology delivery with business priorities.
• Translate operational and guest-experience requirements into practical technical solutions.
• Operate effectively across teams, geographies, and time zones, bringing clarity and alignment where needs and priorities intersect.
• Lead, mentor, and support various internal teams, encouraging strong practices, collaboration, and accountability.
• Provide coaching, feedback, and career development support to team members.
• Foster a team culture focused on quality, ownership, and continuous improvement.
• Lead by example, balancing technical excellence with hospitality-driven service thinking.
• Operate within an agile framework, including planning, standups, reviews, and retrospectives.
• Help manage road maps and delivery timelines while maintaining high quality and reliability.
• Ensure security, compliance, and best practices are embedded into all development and integration efforts.

Benefits

• Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager