Infrastructure/Systems Administration

CACI International • Hanover, MD

1d • Remote

About The Position

This role will support multiple sites across the country via remote support. Travel may occasionally be requested. The proposed salary range for this position is: $75,200-$158,100. CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Requirements

• Requires bachelor’s degree or equivalent and at least three years of relevant experience
• Must be proficient with Windows desktop operating systems
• Must be proficient with Dell hardware
• Must be proficient with Microsoft Outlook
• Must have a solid understanding of network communications
• Must have excellent written and verbal communication as well as customer service skills
• Must have the ability to work independently and with minimal supervision
• Must have excellent time management skills
• Must have minimum TS/SCI clearance w/ full scope poly
• Must already possess Security Plus Certification

Nice To Haves

• Linux training/knowledge

Responsibilities

• Image, configure, and deploy physical and virtual desktops
• Troubleshoot and repair hardware including desktops, laptops, zero clients, monitors, and docking stations
• Manage OS, BIOS, disk and data encryption
• Install and troubleshoot end user apps and certificates
• Repair and restore data files, decrypt inaccessible files, migrate data for projects, apply and troubleshoot permissions
• Properly document actions in trouble tickets and meet all SLAs
• Patch network ports, trace lines, install network switches
• Configure and maintain UPS devices and batteries, troubleshoot failure, coordinate vendor visits, plan and coordinate downtime with customers
• Install and configure VOIP phones and voicemail, troubleshoot phone issues
• Configure print, scan, and fax features on multifunction devices, coordinate multi-step replacements with vendor, troubleshoot communication issues
• Plan for user moves, including connectivity, computers, and phones
• Maintain and troubleshoot local security/badging systems
• Prepare obsolete assets for disposal
• Assist other IT teams as needed
• Support unclassified and classified systems

Benefits

• flexible time off
• robust learning resources
• comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level