Manager, Catering

DIAMOND BASEBALL HOLDINGS LLC•Tulsa, OK

20d•Onsite

About The Position

The Tulsa Drillers are seeking a Catering Manager to lead premium hospitality and catering operations for baseball games, soccer matches, and special events at ONEOK Field. The role is responsible for exceptional guest service, seasonal employee development, and efficient, profitable food and beverage operations. The manager oversees service in luxury suites, party decks, the pavilion, the indoor event center, and other hospitality spaces throughout the ballpark. Working with the Directors of Food and Beverage, Executive Chef, and front office, the Catering Manager coordinates event details from advance planning through setup, service, and breakdown. This hands-on role requires active oversight of hospitality operations during events and availability for a flexible schedule, including evenings, weekends, and holidays, based on the event calendar.

Requirements

At least two to three years of food service management experience.
Catering or premium hospitality experience.
Ability to lead a large seasonal team, train employees, manage competing priorities, and maintain a positive, professional attitude during busy events.
Strong written, verbal, and interpersonal communication skills, with the ability to work effectively with clients, guests, employees, and all levels of management.
Working knowledge of food safety, sanitation, inventory control, labor management, quality control, and responsible beverage service.
Financial management skills and comfort using Microsoft Excel, Word, Outlook, point of sale systems, and back of house systems.
Willingness to learn venue systems.
Commitment to guest service, attention to detail, continuous learning, and improving the hospitality experience.
Availability for a flexible schedule, including evenings, weekends, and holidays, based on games and events.

Nice To Haves

Sports, stadium, or other high-volume event experience.
Bachelor’s degree.

Responsibilities

Lead catering and premium service for assigned games and special events, maintaining a visible presence in hospitality areas.
Serve as the primary catering contact for clients before, during, and after events; confirm food and beverage orders, guest counts, service times, locations, and special requests.
Communicate event details and changes to the kitchen, service staff, and front office to support accurate orders and timely service.
Oversee hospitality setup, buffet and menu presentation, food quality, order delivery, replenishment, and breakdown.
Hire, train, schedule, and supervise seasonal hospitality employees, including suite servers and runners, deck staff, and catering staff; provide coaching and support team morale.
Work with the Executive Chef and Director of Food and Beverage to develop and execute premium and catering menus that meet guest needs and operational goals.
Manage labor, food and beverage costs, operating supplies, and smallwares within established budgets; adjust staffing and preparation to anticipated attendance and event needs.
Coordinate inventory, ordering needs, and product availability with department leaders; maintain accurate counts and reduce unnecessary waste.
Ensure hospitality areas and equipment are clean, organized, and ready for service; report maintenance needs and follow up on operational concerns.
Maintain food safety, sanitation, quality control, and responsible beverage service standards.
Address guest and client concerns promptly and professionally, involving department leadership when needed.
Use point of sale and back of house systems to support accurate orders and service; assist staff with routine troubleshooting and escalate technical issues.
Support other food and beverage operations and departments as needed and perform related duties assigned by management.