Manager, Cafe Operations

Hard Rock Hotel & Casino Ottawa • Las Vegas, NV

5d

About The Position

The Manager, Cafe Operations supports Hard Rock Cafe senior leadership in meeting business objectives while upholding brand standards and core values. The role is responsible for designated departmental P&L expense lines and may successfully run a department or cost center. It mentors and develops hourly team members, manages labor schedules to budget and forecast, supports recruiting and retention, and partners across departments to ensure consistent execution of systems, processes, products, and services. The manager promotes guest-first service, monitors service standards and guest satisfaction, and supports staff development and career advancement. The position also includes Rock Shop standards and retail sales growth, as well as engaging with guests about music.

Additional nightlife responsibilities include executing a strategy to expand Hard Rock Cafe Las Vegas’s late-night offerings, identifying differentiated concepts and experiences, collaborating with the food and beverage team on late-night menus, themed cocktails, and bottle service, tracking nightlife trends, and producing pop-ups with promoters, DJs, and brands. The job description notes that these duties are not exhaustive and that other tasks may be assigned.

Requirements

• At least 3 years in an Operations Managerial role with high-volume experience in a casual-themed, full-service restaurant.
• Ability to learn and bring innovative ideas to the team.
• Genuine enthusiasm and aptitude for serving people.
• Excellent verbal and written communication skills, including strong listening skills.
• High level of business acumen and common sense.
• Strong problem-solving skills, including diagnosing issues and implementing solutions.
• Ability to understand and use technical or professional language to communicate complex ideas.
• Ability to pitch and present information effectively in one-on-one and group situations to media, customers, clients, partners, and employees.
• Fluency in English is required.
• Ability to move throughout corporate offices and cafes during visits, including standing, walking, kneeling, and bending for extended periods.
• Ability to sit for extended periods.
• Ability to make repetitive movements with the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Manual dexterity, hand-eye coordination, and ability to work with hands above the shoulders.
• Ability to occasionally, regularly, and frequently move objects weighing up to 10 pounds by lifting, pushing, pulling, balancing, or carrying.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud or noisy environments.

Nice To Haves

• Multiple language abilities are a plus.

Responsibilities

• Manage designated departmental P&L expense lines and demonstrate understanding of the cafe budget and P&L.
• Manage labor schedules in line with the cafe’s budget and forecast models.
• Successfully run a department and/or cost center.
• Mentor and coach hourly staff to develop brand ambassadors and customer-service stewards.
• Partner across departments to support consistent execution of systems, processes, products, and services to brand standards.
• Support senior management in building a functional hourly team aligned around the Cafe’s vision and values.
• Execute Rock Shop brand standards and identify opportunities to grow retail sales through staff and guest interactions.
• Foster guest-first customer service and uphold standards for guest satisfaction.
• Observe service standards objectively to ensure guest expectations of the brand and Cafe are met.
• Engage with guests regarding current and past music.
• Support senior management in attracting and retaining talented employees and placing them in roles suited to their skills.
• Define team-member goals and expectations using performance review tools and hold team members accountable.
• Support staff development and advancement along defined career paths.
• Develop, implement, and execute learning and development programs as a Learning Coach.
• Execute a nightlife strategy to enhance Hard Rock Cafe Las Vegas’s late-night offerings.
• Identify differentiated concepts and experiences that can establish the Cafe as a nightlife destination.
• Work with the food and beverage team to develop nightlife-driven offerings, including late-night menus, themed cocktails, and bottle service experiences.
• Monitor nightlife and entertainment trends.
• Develop and produce nightlife pop-ups in partnership with promoters, DJs, and brands.

Benefits

• Comprehensive benefits package intended to support team members’ health, future planning, and work-life balance; benefits may vary by employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed