Manager, Cafe Operations
About The Position
The Manager, Cafe Operations supports Hard Rock Cafe senior leadership in meeting or exceeding business objectives while upholding brand standards and core values. The role is responsible for designated departmental profit-and-loss expense lines and may successfully run a department or cost center. The manager helps lead hourly team members, supports staff development and retention, and fosters a guest-first service environment that delivers consistent products and services to Hard Rock standards. The position also has nightlife management responsibilities at Hard Rock Cafe Las Vegas. It develops and executes strategies to strengthen late-night offerings, identifies opportunities for differentiated nightlife concepts and experiences, collaborates with the food and beverage team on nightlife-focused menus and service offerings, monitors industry trends, and produces nightlife pop-ups with promoters, DJs, and brands. The job description reflects essential functions but does not encompass all tasks that may be assigned. Management may revise the role or assign other or different tasks as circumstances change.
Requirements
- At least 3 years in an operations managerial role with high-volume experience in a casual-themed, full-service restaurant.
- Ability to learn and bring out-of-the-box ideas to the team.
- Genuine enthusiasm and aptitude for serving people.
- Excellent verbal and written communication skills.
- Strong business acumen and common sense.
- Strong problem-solving skills, including diagnosing issues and implementing solutions.
- Strong communication and listening skills, and excellent speaking, reading, and writing abilities.
- Ability to comprehend and use technical or professional language to communicate complex ideas.
- Ability to pitch and present information effectively in one-on-one and group settings to media, customers, clients, partners, and employees.
- Fluency in English is required.
Nice To Haves
- Ability to speak multiple languages.
- Experience or ability related to nightlife concepts, entertainment trends, or nightlife programming, as reflected in the role’s nightlife responsibilities.
Responsibilities
- Demonstrate financial comprehension of the cafe’s budget and profit-and-loss statement.
- Mentor and coach hourly staff to develop brand ambassadors and strong customer-service stewards.
- Manage labor schedules in line with the cafe’s budget and forecast models.
- Run a department and/or cost center successfully.
- Partner across departments to support consistent execution of systems and processes and delivery of products and services to brand standards.
- Support senior management in building a functional hourly team with a shared vision and values.
- Execute Rock Shop brand standards and identify opportunities to grow retail sales through staff and guest interaction.
- Foster a guest-first customer-service environment.
- Execute guest-satisfaction standards that meet or exceed brand standards, and observe service standards to ensure guest expectations are upheld.
- Engage with guests about current and past music.
- Support senior management in attracting and retaining talented people and matching them to roles that make effective use of their skills.
- Define goals and expectations for team members, use performance review tools, and hold the team accountable for performance.
- Support staff development and advancement along career paths.
- Serve as a Learning Coach by developing, implementing, and executing learning and development programs for staff to drive continuous improvement and retention.
- Take a self-motivated approach to personal and professional development.
- Execute a comprehensive nightlife strategy to enhance Hard Rock Cafe Las Vegas late-night offerings.
- Identify opportunities to establish Hard Rock Cafe as a nightlife destination through differentiated concepts and experiences.
- Work with the food and beverage team on nightlife-focused offerings, including late-night menus, themed cocktails, and bottle service experiences that complement entertainment programming.
- Monitor nightlife and entertainment trends to keep Hard Rock competitive and responsive to industry shifts.
- Conceptualize and produce nightlife pop-ups with promoters, DJs, and brands.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
