Manager, Business Systems
About The Position
We’re seeking an exceptional Manager, Business Applications to lead a team of Business Analysts responsible for the administration, support, and optimization of our core enterprise HRIS, CRM, and ERP platforms along with associated Tier 2 tools in our application ecosystem. This role sits within the Corporate IT organization and reports to the Director of Business Technology. You'll be both a hands-on leader and a people manager – guiding your team through day-to-day support operations while owning vendor relationships, driving platform health, and helping set the direction for how HealthEdge gets value from its business applications.
Requirements
- 5–8 years of experience in business applications, enterprise systems, or IT operations roles
- 2+ years of people management experience, including performance management and team development
- Hands-on experience with HRIS, ERP, and CRM applications
- Strong understanding of ITSM concepts, ticketing workflows, and support operations
- Experience managing vendor relationships and participating in contract or renewal discussions
- Proven ability to prioritize and manage competing demands across multiple platforms and stakeholders
- Excellent communication skills – comfortable presenting to business leaders and partnering across functions
Nice To Haves
- Healthcare or SaaS industry experience preferred
- Experience supporting a post-merger application integration or consolidation preferred
- Familiarity with integration platforms or middleware preferred
Responsibilities
- Manage, mentor, and develop a team of 6–8 Business Analysts supporting HRIS, CRM, ERP, and adjacent platforms
- Set clear goals and priorities, conduct regular 1:1s, and foster a collaborative, high-performing team culture
- Serve as an escalation point for complex issues and cross-functional stakeholder conflicts
- Partner with the Director of Business Technology on team structure, hiring, and capability development
- Oversee Tier 2 support operations across HRIS, CRM, ERP, and associated tools, ensuring SLOs & SLAs are met and issues are resolved with appropriate urgency
- Ensure platform configurations, access controls, and administrative processes are well-documented and consistently maintained
- Act as a hands-on contributor when needed — reviewing configurations, supporting implementations, or jumping into complex tickets alongside your team
- Manage relationships in partnership with the Director of Business Technology with application vendors and implementation partners, including contract renewals, escalations, and roadmap alignment
- Stay current on platform releases and evaluate new features for adoption relevance
- Coordinate with vendors to resolve systemic issues and ensure HealthEdge is getting full value from its investments
- Build strong relationships with business owners in HR, Finance, Sales, and Operations to understand their needs and translate them into platform improvements
- Drive intake, prioritization, and delivery of enhancement requests across the portfolio
- Communicate project status, risks, and decisions clearly to both technical and non-technical audiences
- Establish and maintain standards for application change management, testing, and documentation
- Identify opportunities to streamline and improve business processes through better platform utilization
- Support audit and compliance requirements (e.g., SOX, HIPAA) as they relate to application access and change controls
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
501-1,000 employees
