Manager Business Process Excellence

Philip Morris International•Tampa, FL

2d•Hybrid

About The Position

The Business Process Management Analyst is practitioner who independently leads process discovery, analysis, and design activities. This role serves as the engine for process improvement by documenting as‑is processes, identifying inefficiencies, designing to‑be processes, supporting automation and AI use cases, and enabling visibility through dashboards and KPIs. The Analyst works closely with business SMEs, IT, and product teams and can manage workstreams with minimal supervision.

Requirements

4–7 years of experience in business process analysis, operations analysis, or related roles.
Strong proficiency in BPMN and process modeling tools (e.g., Visio, Signavio, Bizagi).
Ability to independently run workshops and manage workstreams end to end.
Working knowledge of RPA, workflow automation, and low-code platforms.
Experience creating dashboards and KPIs using BI tools (e.g., Power BI, Tableau).
Strong analytical, documentation, and communication skills.
Comfort working in agile or hybrid environments.

Nice To Haves

Bachelor’s degree in Business, Engineering, Information Systems, or related field.
Exposure to AI-enabled process improvement or process mining tools.
Experience working across multiple business functions or industries.

Responsibilities

Independently discover and analyze as‑is processes, identifying gaps, inefficiencies, and improvement opportunities.
Facilitate process workshops and stakeholder interviews to gather and validate requirements.
Design to‑be processes, define business rules, and create BPMN process models and documentation.
Support end-to-end automation initiatives, including RPA, workflow, and low-code solutions.
Partner with IT and developers to translate process designs into functional solutions.
Build and maintain dashboards, KPIs, and scorecards to monitor process performance and outcomes.
Support data management, requirements traceability, and scenario planning for process changes.
Assist with change management, training, and deployment, including new-hire onboarding materials.
Maintain up-to-date process flows, SOPs, and templates in accordance with BPM standards.
Collaborate cross-functionally with business SMEs, analytics, product, and technology teams.