Process Excellence Manager

Encore Capital Group • Troy, MI

3d • Onsite

About The Position

The Process Excellence Manager is responsible for supporting the overall channel’s operations. This position includes tracking process exceptions, identifying process and system improvements and driving toward system fixes. This role may also assist in managing partner training and documenting channel procedures.

Requirements

• Current authorization to work in the United States on a full-time basis.
• High School education.
• English language proficiency.
• 1-3 years' experience in a project or process management role or equivalent education and experience.
• Strong proficiency in MS Office.
• Experience in project or process management.
• Strong proficiency in MS Office.

Nice To Haves

• Bachelor's degree in Business.
• 1 - 3 years' experience in a project or process management role in a financial services related field.
• System query skills.

Responsibilities

• Identifies process /system shortfalls and manages the creation of fixes and enhancements.
• Helps to create program policies and procedures.
• Creates, cultivates and manages relationships across the organization to ensure current processes work as defined.
• Maintains related documentation.
• Provides regular updates on process integrity and performance to internal and external partners (as required)

Benefits

• Competitive salary.
• Monthly incentives or annual bonus.
• Paid training and development programs.
• MCM Academy.
• Promote-from-within philosophy.
• Informal accolades.
• Formal company-wide awards and prizes.
• All-inclusive vacations.
• Tuition Assistance.
• Comprehensive healthcare plans and options.
• Fitness membership reimbursements.
• Weight watchers.
• Wellness rewards Program.
• Up to eight hours of paid time off each year to volunteer.
• Volunteer grants.
• Matching financial donations, up to US$ 2,500 per employee annually.
• Retirement Savings.
• Company paid leave for new family support.
• New parent flex time.
• Child back-up care options.
• Team-building events.
• Holiday celebrations.
• Department outings.
• Paid and floating holidays.
• Generous paid-time-off.
• Wellness and mental health initiatives.
• Support volunteerism.
• Environmental efforts.
• Leadership training.
• Skill-building.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED