Manager, Business Development

Carrum Health•,

10d•Remote

About The Position

Carrum Health is seeking a Manager, Business Development to lead and grow its outbound Business Development Specialists (BDS) team. The role focuses on converting eligible patients into engaged program participants by coaching outreach professionals, developing patient lead-conversion strategies, and maintaining strong results alongside a patient-first experience. The manager sets the tone for team performance, culture, and operational excellence. The position reports to the Director, Patient Access. It leads day-to-day BDS operations, owns outbound conversion and engagement targets, uses metrics and dashboards to guide decisions, and partners with internal teams to align outreach with employer populations, program launches, and eligibility changes. The manager also serves as an escalation point for complex or sensitive patient situations and supports improvements to workflows, scripts, CRM processes, and tools. Live calls are occasional, for training, modeling the program pitch, or escalations. Carrum Health is a remote-first company. The role may involve occasional travel for team offsites, client events, or company gatherings. Compensation is $23 per hour plus bonus.

Requirements

At least 5 years of experience in sales development, inside sales, patient enrollment, or customer-facing outreach roles; healthcare or digital health experience is ideal.
3–5 years of people-management experience leading outbound or sales development teams to meet or exceed targets.
Proven ability to coach consultative selling, objection handling, and cold-calling skills to measurable improvement.
Strong experience with CRM platforms, auto-dialers and/or telephony systems, and sales analytics tools.
Data-driven approach, including using funnel metrics to diagnose performance, guide coaching, and create dashboards for organizational reporting.
Ability to balance conversion goals with empathy and build patient trust.
Ability and interest in developing people and creating a supportive, high-accountability team environment.
Strong communication and interpersonal skills, including the ability to engage effectively across organizational levels.
Ability to handle confidential information appropriately and adhere to HIPAA requirements.
Ability to thrive in a fast-paced, dynamic environment, balance multiple priorities, and remain organized and calm.
Entrepreneurial mindset, initiative, creative problem-solving, and ability to drive meaningful change.

Nice To Haves

Experience with self-funded employer benefit plans, bundled payment models, or healthcare enrollment campaigns.
Spanish-speaking ability.

Responsibilities

Lead, coach, and develop the Business Development Specialists team responsible for educating, qualifying, and converting prospective participants.
Own outbound outreach conversion and engagement targets; develop cadences, call strategies, and follow-up workflows to exceed them.
Coach consultative selling through call listening, live feedback, role-play, and modeling the Carrum program pitch.
Capture and analyze reasons for non-participation and use those insights to improve messaging and outreach.
Establish, monitor, and evaluate performance metrics, including dial activity, contact rate, conversion rate, enrollment volume, follow-up discipline, documentation quality, and patient satisfaction.
Use data to communicate outreach campaign progress and outcomes and provide accessible operational visibility to other leaders.
Supervise day-to-day team operations, including scheduling, lead distribution, metrics reporting, and coverage planning during high-volume periods.
Serve as the escalation point for sensitive or complex patient situations and as a subject matter expert on the BDS workflow; take live calls occasionally for training, modeling, or escalations.
Partner with leadership, Sales, Marketing, and Client Success to align outreach with employer populations, program launches, and eligibility changes, and share field feedback.
Support the design and ongoing improvement of workflows, scripts, CRM processes, and tools.
Onboard and train new team members, ensuring consistency in pitch, compliance, and documentation.
Implement and uphold outbound calling compliance, documentation accuracy, and HIPAA standards.
Foster a positive, mission-driven, high-accountability culture grounded in empathy and continuous learning.
Model Carrum Health’s values through integrity, empathy, and a focus on patient-first outcomes.

Benefits

Stock option plan and performance bonus for eligible employees.
Flexible schedules and remote work.
Chicago and San Francisco offices available as an option.
Flexible PTO, within reason.
Summer Fridays, with sign-off at 1 p.m. local time.
15+ paid holidays, including Juneteenth, World Mental Health Day, and Carrum Health Day.
Annual holiday shutdown in December.
Paid parental leave.
Health, vision, and dental insurance.
Employee Assistance Programs (EAP).
401(k) retirement plan.
Opportunities to connect virtually and in person.
Employee resource groups and an employee-led Diversity, Equity, Inclusion, and Justice committee.